Medical Assistant Lead bei HealthPoint

Description

BASIC FUNCTION

The Medical Assistant (MA) Lead works under the direction of the Nurse Manager and in support of healthcare providers delivering direct patient care at a federally qualified health center (FQHC). The Lead Medical Assistant is required to perform all duties of the Medical Assistant and functions as the resource person to the non-licensed staff. The MA lead acts as a liaison between management and staff assisting the Nurse Manager in providing clinical leadership support and guidance to other members of the care team, as delegated by the Nurse Manager. The MA lead carries out responsibilities in accordance with Health Point values, policies/procedures, and applicable laws.

PRIMARY RESPONSIBILITIES AND DUTIES

1. Clinical Responsibilities to ensure efficient clinical workflows:
   1. Demonstrates competency and professional responsibility in the medical assistant role
   2. Patient intake to include chief complaint, vital signs, screenings, medication review.
   3. Accurate documentation of services provided.
   4. Prepare patients for examinations, assist with medical procedures and treatments.
   5. Administer medications and vaccines per protocol and/or as directed by healthcare providers.
   6. Perform basic laboratory tests and collect specimens for testing per protocol.
   7. Provide Patient Education as directed by provider or protocol
   8. Conducts basic first aid.
   9. Compliance with infection control protocols.
   10. Actively participates in clinic and care team Huddles.
   11. Conducts pre-visit planning to anticipate and plan for clinic/patient needs.
   12. Completes prior authorizations for medications as applicable.
   13. Actively works patient messages to address patient needs. Prior to routing messages to provider or RN Manager, messages will have supported information added by MA to ensure efficient workflow and quick decision making.
   14. Participate in Performance Improvement initiatives.
   15. Coordinates stat referrals at the point of care to facilitate provider-to-provider communication and needed documentation for the specialist.
   16. Prioritizes and ensures patient safety in all aspects of daily work; actively uses the incident reporting system for continuous improvement.
   17. Provides medical translation services, as applicable to their certification and training, while meeting patient care standards.
   18. Helps to identify eligible patients for care management and care coordination, in accordance with program eligibility.

1. Communication and Interpersonal Responsibilities:
   1. Effective verbal and written communication with patients and healthcare professionals.
   2. Active listening and empathy when interacting with patients.
   3. Maintaining patient confidentiality and privacy by HIPAA (Health Insurance Portability and Accountability) guidelines.
   4. Collaborating with the healthcare team, both internal and external stakeholders.

1. Responsibilities for Leadership support with clinical operations as a Liaison between staff and management:  
   1. Supports payroll and time-care activities, as delegated by the Nurse Manager.
   2. Assists with employee engagement and managing performance, including but not limited to:
      1. Training of other clinical team members.
      2. Evaluation of workflow.
   3. Supporting the delivery of evidence-based clinical care.
   4. Ensure compliance with clinical policies and procedures.
   5. Leading daily huddles/completing huddle boards.
   6. Monitoring clinic flow /throughput.
   7. Communicating ad hoc staffing adjustment and keeping Nurse Manager informed of personnel issues.
   8. Identifying daily clinical supply needs.
   9. Identify patients who are eligible for Complex Care Management and/or Care Coordination.
   10. Clinical compliance/quality, including but not limited to:
       1. Completing compliance checklists.

1. 1. 1. Monthly clinical audits.
      2. Clinic specific performance improvements strategies.
      3. Ensures compliance with general infection control policies and procedures
   2. Medication management includes appropriate storage, inventory and administration and documentation.
      1. Vaccine management.

1. 1. 1. Class D Pharmacy activities.
      2. General medication inventory and compliance.
   2. Patient communication and triage, including but not limited to overseeing timely completion/resolution of:
      1. Patient Communication.

1. 1. 1. Telephone encounters.
      2. Portal messages.
      3. Call center follow up.
2. Performs other duties as assigned
   1. Effectively carries out tasks and responsibilities beyond core job duties and primary role. The additional duties may vary from time to time and encompass a wide range of activities that contribute to the overall success of the organization (floating, schedule variations, assisting co-workers, patients, visitors, customers, leaders, and other stakeholders in support of the organization.)

MISSION, VISION, AND VALUES 

1. Empathy - Demonstrates empathy and respect for diversity in the workplace by treating all patients, guests, and colleagues with politeness and inclusivity.  Open to learning from different perspectives and experiences.
2. Excellence - Maintains ethical and safety standards and shows integrity in work-related activities. Aims for excellence in job performance.
3. Enjoyment - Shows gratitude, appreciation, a commitment to learning, and professionalism by seeking feedback, accepting constructive criticism, and being open to growth and improvement in their job role.
4. Commitment to Patient/Customer Service - Exhibits good patient/customer service skills and professionalism during patient, customer, colleague interactions.  Uses effective communication skills, listens to patients/customers, and responds to inquiries and concerns in a timely manner.  Handles challenging situations professionally, ensuring timely resolution of problems to create positive patient/customer experiences.

CULTURE 

1. Gratitude - Maintains a positive attitude and acknowledges the value of contentment and well-being in oneself and others.
2. Collaborative Team - Shows adaptability, enthusiasm, and a readiness to work with others in an inter-professional team for organizational purposes. Identifies and encourages opportunities for the professional growth of team members.
3. Quality Improvement - Works together with the team to promote ongoing improvement efforts aimed at enhancing quality standards, processes, and results.
4. Accountability - Follows regulatory guidelines and HealthPoint policies and procedures consistently. Take responsibility for mistakes and errors when they occur.

QUALIFICATIONS:

GENERAL PROFESSIONAL DEVELOPMENT

1. Functions effectively in response to workflow or ongoing direction by supervisors
2. Understands and functions in a customer first service capacity
3. Self-motivated
4. Strong initiative- looking for ways to assist the provider without being prompted
5. Knowledge of maintaining EHR (Electronic Health Record)
6. Ability to multi-task and work cooperatively with others
7. Possesses a basic level of computational and computer skills and mathematical knowledge typically acquired through completion of a high school program or General Educational Development (GED) certificate.

PROFESSIONAL/TECHNICAL KNOWLEDGE, SKILLS & ABILITIES

1. Must possess a high school diploma or General Educational Development (GED) certificate.
2. Required: 1-3 months of related experience
3. Preferred: 3-6 months of related experience

LICENSES & CERTIFICATIONS

1. Required:  Successful completion of an accredited Medical Assistant Training Program
2. Required: CPR Certification
3. Required: Valid state Driver’s License
4. Preferred: Automobile insurance with reliable transportation
5. Will Consider: Nurse Assistant certification and/or relevant work experience to be substituted for formal training
6. Preferred: Certification Completion as a Certified Medical Assistant or Registered Medical Assistant

TECHNICAL SKILLS

1. Demonstrates necessary proficiency with healthcare electronic clinical systems, including EHR and scheduling systems, in use at the health center.
2. Familiarity with medical terminology, procedures, and pharmacology, including medication administration procedures
3. Proficient with general medical machines and equipment: Patient Scales, stethoscope, glucometers, PFT testing, Nebulizer treatment administration, medication administration, lab, EKG
4. Proficient with typical office equipment: Copier, telephone, Fax
5. Basic Typing skills

COMMUNICATIONS SKILLS

1. Possesses a basic level of written and verbal communications skills typically acquired through completion of a high school program or General Educational Development (GED) certificate.
2. Preferred:  Bilingual skills in English and Spanish language (Spanish Competency available)

Qualifications

QUALIFICATIONS:

GENERAL PROFESSIONAL DEVELOPMENT

1. Functions effectively in response to workflow or ongoing direction by supervisors
2. Understands and functions in a customer first service capacity
3. Self-motivated
4. Strong initiative- looking for ways to assist the provider without being prompted
5. Knowledge of maintaining EHR (Electronic Health Record)
6. Ability to multi-task and work cooperatively with others
7. Possesses a basic level of computational and computer skills and mathematical knowledge typically acquired through completion of a high school program or General Educational Development (GED) certificate.

PROFESSIONAL/TECHNICAL KNOWLEDGE, SKILLS & ABILITIES

1. Must possess a high school diploma or General Educational Development (GED) certificate.
2. Required: 1-3 months of related experience
3. Preferred: 3-6 months of related experience

LICENSES & CERTIFICATIONS

1. Required:  Successful completion of an accredited Medical Assistant Training Program
2. Required: CPR Certification
3. Required: Valid state Driver’s License
4. Preferred: Automobile insurance with reliable transportation
5. Will Consider: Nurse Assistant certification and/or relevant work experience to be substituted for formal training
6. Preferred: Certification Completion as a Certified Medical Assistant or Registered Medical Assistant

TECHNICAL SKILLS

1. Demonstrates necessary proficiency with healthcare electronic clinical systems, including EHR and scheduling systems, in use at the health center.
2. Familiarity with medical terminology, procedures, and pharmacology, including medication administration procedures
3. Proficient with general medical machines and equipment: Patient Scales, stethoscope, glucometers, PFT testing, Nebulizer treatment administration, medication administration, lab, EKG
4. Proficient with typical office equipment: Copier, telephone, Fax
5. Basic Typing skills

COMMUNICATIONS SKILLS

1. Possesses a basic level of written and verbal communications skills typically acquired through completion of a high school program or General Educational Development (GED) certificate.
2. Preferred:  Bilingual skills in English and Spanish language (Spanish Competency available)