Human Services Supervisor (Crisis Unit) - Nancy J. Cotterman Center bei Broward County, FL
Broward County, FL · Oakland Park, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Oakland Park
About the Department
Benefits of Broward County Employment
It is the mission of the Nancy J Cotterman Center (NJCC) to improve and enhance the quality of life for survivors of sexual assault, child abuse and human trafficking through effective, forensically sensitive interventions, implemented by professionals specializing in these fields. NJCC provides a safe, non-threatening environment for survivors and supportive family members. Services are intended to assist in matters of public safety and to help individuals and families in their recovery. NJCC is certified as a Sexual Assault Program by the Florida Council Against Sexual Violence and accredited as a Child Advocacy Center by the National Children’s Alliance.
General Description
Provides supervisory and administrative case management in a human service environment.
Works under general supervision, independently developing work methods and sequences.
Special Certifications and Licenses
Depending upon area of assignment, licensures and/or certifications may be required.
Must possess and maintain a valid Florida Class E Driver's License and be able to maintain authority to drive on County business.
Necessary Special Requirements
Required to work nights, weekends, holidays and on call hours to meet agency and client needs.
Must be able to pass and maintain a Level 2 background check for the duration of appointment.
Preferences
* Licensure as LMFT, LCSW, LMHC or Registered Intern (Social Work, Mental Health, Family Therapy)
* Bilingual English/Spanish, English/Creole and/or English/Portuguese
*Trained and experienced in conducting forensic interviews.
Position Duties
The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.
Oversee 24/7 Crisis Unit Sexual Assault services, including accompaniment, advocacy, crisis intervention and referrals ensuring agency meets accreditation and certification standards.
Train, oversee and manage a team of forensic interviewers ensuring standard protocols are followed.
Oversee program activities and operations; assigns work and monitors and evaluates performance; provides case consultation on unusual or difficult cases; approves eligibility for services recommended; makes special recommendations to the appropriate administrative superior for service policy waivers.
Ensure that staff and consumer safety and well-being are maintained; provides back-up case management and/or counseling in absence of assigned staff member; reviews case records to evaluate the quality of work and to ensure compliance with procedures and requirements.
Participates in development of agency and/or program policies, procedures, and work plans in accordance with the performance improvement processes in coordination with management team.
Consult with law enforcement, child protective investigators, and other agencies as required; may testify in judicial processes as an expert witness and/or provide deposition and court testimony; assists staff with preparation for same.
Assist staff with crisis intervention services for high-risk consumers; may provide direct services to program participants and their non-offending families or other caregivers.
Assist in the preparation of the annual budget for the section and agency, as requested and operational goals and objectives; initiates and reviews program office requests for goods and services.
Act as a liaison with community organizations and providers to build integrated networks.
Monitor clinical or program participant records for quality of work and to ensure compliance with agency and funder requirements or standards; reviews staff utilization of the agency’s electronic client services tracking system or other applications used.
Assist with accreditation/certification activities and participates in accreditation/certification reviews; provides in-service training for staff.
Attend staff meetings and scheduled training sessions as assigned; participates in staff recruitment activities and employment related decisions including staff performance issues and discipline.
Depending upon area of assignment, may be required to work nights/weekends/holidays.
Performs related work as assigned.
Minimum Qualifications
Physical Demands
Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.
Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.
Unavoidable Hazards (Work Environment)Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.
None.
Other Qualifications
Competencies
- Manages Complexity
- Decision Quality
- Directs Work
- Optimizes Work Processes
- Ensures Accountability
- Manages Conflict
- Develops Talent
- Communicates Effectively
County Core Values
- Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
- Customer focus: Building strong customer relationships and delivering customer-centric solutions.
- Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
- Values differences: Recognizing the value that different perspectives and cultures bring to an organization.
