Wellness Court Engagement Team Manager bei undefined

Position Summary:

Forensic Behavioral Health Navigators help individuals with mental illness and co-occurring substance use disorders “navigate" the criminal justice and behavioral health systems - including the maze of treatment programs, courts, law enforcement, probation and parole, and community support services so that they can live successful lives in the community. Navigators reduce barriers that keep individuals with behavioral health challenges from getting timely treatment by identifying behavioral health needs and connecting individuals to appropriate resources and away from jail. The linkage is intended to divert individuals from further penetration in the criminal justice system, provide alternatives to arrest and incarceration, and support reentry from jail.

The Wellness Court Engagement Team Manager will be responsible for leading the Wellness Court Engagement Team. This team works directly with people enrolled in Neighborhood Wellness Court, a same-day court-based diversion program designed to increase rapid access to treatment and other supports for people with substance use disorders post arrest. This includes supervising the multi-disciplinary Wellness Court Engagement Team staff, advising on individual cases, identifying best practices in participant engagement and outreach, implementing assessments and screening tools to better align service delivery with individuals’ needs, monitoring timely data entry and data quality to improve program design and operations, and coordinating inter-agency partnerships to deliver quality services.

Duties and Responsibilities:

• Supervision of the Engagement Team, including recruitment and hiring, scheduling, caseload, management, training, and identifying staff wellness needs.
• Working with the Assessment Supervisor to manage provider relationships, support build out of continuity of care planning, and identify additional service needs as it relates to substance use, co-occurring mental health disorders, behavioral health, and behavioral health system partnerships.
• Implementing best practices in case management, mobile outreach, assessment and placement
• Work closely with the Wellness Court Director and Deputy Director to continuously assess and foster program success.
• Develop policies, processes, and procedures for Reengagement Team operations; evaluate processes and procedures regularly for process improvement and safety standards.
• Monitor data collection and performance measures, produce and share reports for program insights, operational refinement, and coaching team members.

Skills Required:

• Knowledge of mental and behavioral health services, case management processes, and supervision of frontline staff.
• Skills in synthesizing information, communicating clearly, and supporting staff.
• General knowledge of the local criminal justice system, especially diversionary programs.
• General knowledge of the local behavioral health system, especially regarding best practices related to substance use treatment and withdrawal management.
• Strong reading, writing, and analytical skills.
• Excellent attention to detail.

Education and Experience:

Bachelor’s degree in social work, psychology, or a related field with at least 5 years of experience working with individuals with substance use, mental health and co-occurring challenges preferred. Master’s degree or other advanced degree in a related field preferred. Candidates must have a working knowledge of the Philadelphia Behavioral Health System and the Philadelphia Criminal Justice system. Background in case management and care coordination preferred. Bi-lingual Spanish preferred but not required. Valid driver’s license and use of personal licensed and insured vehicle during work hours as needed.

Equal Opportunity Employment:

PMHCC, Inc. is committed to equal opportunity. It is our policy to support equal employment for all employees and applicants without regard to race, religion, color, sex, sexual preferences, age, national origin, disability, behavioral health status, military status or any other characteristic protected by law.

Americans with Disabilities Act:

Employees as well as applicants who are currently, or become disabled, must be able to perform the functions of the job with either reasonable accommodation or unaided. PMHCC, Inc. will examine reasonable accommodations on a case-by-case basis in accordance with the law.