Case Coordinator (SDMC) - Long Island Dispute Resolution Center bei EAC Network

Join Our Team as a Part - Time Case Coordinator (Surrogate Decision Making Committee)

Are you passionate about supporting the Family and Community population and making a real difference in their lives? EAC Network, a leading not-for-profit social service agency dedicated to helping over 79,000 people through 100 impactful programs across Long Island and NYC, is looking for a dedicated Part - Time Case Coordinator (Surrogate Decision Making Committee) for our Surrogate Decision Making Committee Program.

• Salary: $28 per hour
• Location: 175 Fulton Ave in Hempstead NY (Suite 400)

What drives the core purpose of this job:

The Case Coordinator (SDMC) is responsible for the planning, coordination and the administration of the Surrogate Decision Making Committee Program and providing backup assistance as directed.

Work Schedule: This is a part-time position (29 hours per week), generally scheduled on Monday-Thursday, 9 to 5. This schedule must remain flexible to accommodate mandatory trainings or program needs that may fall outside of this schedule.

What are the key responsibilities:

• Act as a liaison between the NYS Justice Center for Protection of People with Special Needs, Panelist, Patients, Declarants, local service providers and Mental Hygiene Legal Service (MHLS) Attorneys.
• Process and review case records for the SDMC.
• Perform prehearing and post hearing responsibilities, including scheduling hearings, contacting panel members, securing hearing location, sending notices to appropriate parties, and forwarding post hearing paperwork to the Justice Center.
• Prepare hearing folders for panel members.
• Attend and facilitate scheduled hearings.
• Maintain and update hearing records within the Justice Center’s Vulnerable Persons Central Register (VPCR) system.
• Prepare and submit monthly reports/statistics to the Justice Center.
• Serve as back-up to regional case coordinators. 
• Maintain a professional and cooperative working relationship with program staff, panel members, MHLS Attorneys, providers, and the Justice Center.
• Attend scheduled staff meetings, conferences, trainings and supervision.
• Participate in agency-wide program activities and trainings.
• Perform other program-related duties as assigned by supervisor.

What key knowledge, skills, and abilities are required to excel in this role:

• Bachelor’s Degree in Social Work or related human services field preferred.
• Two years’ experience in the mental health or developmental disabilities field preferred.
• Excellent verbal, written and interpersonal communication skills.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Proficiency in virtual platforms such as WebEx, Microsoft Teams, or Zoom; ability to manage virtual hearings, screen sharing, and participant coordination.
• Must be detail-oriented and demonstrate a high degree of discretion in handling confidential medical and legal records in accordance with HIPAA and program guidelines.
• Must have access to reliable transportation and be willing to travel to hearing locations when needed.