Manager - Securities & Document Management bei Greystone

Greystone is a private national commercial real estate finance company with an established reputation as a leader in multifamily and healthcare finance, with over $12 billion in loan originations in 2024. The firm consistently ranks in the Top 10 for Fannie Mae & Freddie Mac multifamily loan originations and is the #1 Overall HUD Multifamily and Healthcare Lender in the country. Greystone also ranks nationally as a top affordable housing, seniors housing, and small balance loan lender. At Greystone, charity is at the heart of who we are and what we do. 

At Greystone, everything we do is driven by our purpose of improving others’ lives. As we work hard to maintain our ranking as a top national commercial real estate lender, our culture of caring and support is just as important. We don’t just say “Where People Matter” – we lead with this mantra every day to guide our actions and behaviors. Greystone is committed to fostering and preserving a culture of inclusion. Belonging is at the heart of our culture of caring, integrity and excellence and is a driving force behind our entrepreneurial spirit and creativity.   

We are seeking a Manager to join our Securities and Document Management team. The Manager is highly organized and has the ability to  innovate our processes for efficiency. This role is ideal for a people-focused leader who thrives in fast paced environment and has experience in commercial real estate .As a Manager, you will oversee multiple teams of analysts responsible for managing loan documentation, securities transactions, and data integrity across our servicing portfolio. You will play a key role in optimizing workflows, ensuring compliance, and fostering a high-performance culture.

Primary Duties and Responsibilities: 

• Lead, coach, and motivate multiple teams of analysts by setting clear goals, providing regular feedback and direction, and conducting periodic performance reviews.
• Oversee daily operations to ensure productivity, quality, and compliance standards are consistently met.
• Benchmark and continuously improve operating processes to drive efficiency, accuracy, and innovation.
• Assign, prioritize, and monitor team workload to ensure balanced capacity across multiple projects and deadlines.
• Track and analyze key performance indicators (KPIs) and service level metrics, taking corrective actions as needed.
• Manage department communications including monitoring the shared inbox, ensuring accurate and timely responses.
• Review and validate all data entered into internal and external systems to ensure completeness and accuracy.
• Prepare, review, and execute loan-related documents and oversee timely processing of loan pipelines, including CLO closings and transfers.
• Oversee warehousing lines and related documentation.
• Generate, review, and distribute monthly corporate and operational reports.
• Develop and deliver training programs for new hires and ongoing staff development to ensure consistency and growth.
• Provide rating agency audit support and other compliance related initiatives as needed.

Experience, Skills, and Abilities Required: 

• 2–4 years of people management experience, ideally leading teams in a fast-paced operations or financial services environment. Experience within financial services, commercial lending, or real estate industries preferred.
• Strong organizational and time management skills with the ability to manage multiple priorities effectively.
• Excellent verbal and written communication skills.
• Demonstrated ability to work with urgency and precision in a deadline-driven environment.
• Strong analytical and problem-solving skills with attention to detail.
• Proven ability to delegate effectively, set expectations, and follow through on result.

At Greystone, we believe that finding creative solutions for our clients comes from the collaboration of people with diverse backgrounds and perspectives. We strive to build a work environment that empowers all individuals with opportunities to channel their entrepreneurial spirit. Greystone is an EEO employer.

*The firm is the #1* overall HUD multifamily and healthcare lender by firm commitments, and a top 10 Fannie Mae and Freddie Mac multifamily real estate lender.*  

*For HUD's 2024 fiscal year ending September 30, 2024. Based upon combined firm commitments received by Greystone Funding Company LLC and Greystone Servicing Company LLC and excludes risk sharing and hospital loans.*