Assistant Manager, Central Adult Services bei Indianapolis Public Library

Position Details

• Title: Assistant Manager, Central Adult Services 
• Location: Central Library
• Hours: Full-time, 40 per week 
• Schedule: May vary but will include a combination of day, evening, and/or weekend hours (including occasional Sundays) 
• FLSA Status: Exempt 
• Starting Hourly Rate: $25.80
• Submission Deadline: October 29, 2025 at 11:59 pm. Please apply online at www.indypl.org. Candidates will be updated on their status via email, please no phone inquiries.
    

Position Summary:

Under general guidance of a manager, the Assistant Manager supervises a team comprised of Librarians, Public Service Associates and Computer Assistants while exercising professional librarian skills which includes utilizing extensive knowledge of specialized print and electronic resources, maintaining of the collection, planning, scheduling and implementing programming, and fostering community partnerships as appropriate to promote and improve library services. The Assistant Manager provides departmental leadership and direction in support of the organization’s goals through staffing, training, performance management and directing department workflow. The Assistant Manager is also responsible for planning and maintaining work systems, procedures, and policies and enable optimal performance of employees, volunteers and other resources within the department.

A successful candidate will…

• Have a Master's degree 
• Have an Indiana Librarian Certification 2 – Branch or Department Head 
• Have three to five years of supervisory experience

 What does the job look like?

• Interviews, hires, trains and evaluates performance management for assigned personnel and volunteers. Conducts regular staff meetings to communicate information to staff, listens to staff concerns and reports them to senior management as appropriate. 
• Provides direction, coaching and leadership to staff. 
• Models and encourages staff to provide excellent customer service. 
• Directs the plans for services and programs for the community; schedules, delivers and evaluates programs based on feedback from participants, changing demographics, and customer needs and interests. 
• Directs staff in creating and implementing Community Action Plans. 
• Directs staff in the maintenance of the collection. Recommends new materials, organizes displays to promote the collection, and evaluates and discards damaged or lesser used titles. 
• Directs staff in the marketing of the collection through comments and lists on Bibliocommons. Creates comments, lists and blogs on Bibliocommons. 
• Develops appropriate partnerships with groups and maintains a presence in the community to promote library use, programs and services through presentations, e-mail, publicity and meeting attendance. 
• Provides information by searching or recommending print or electronic sources or titles, places materials request, searches shelves, or refers to other libraries or community sources. Instructs patrons in using online catalog, print and electronic sources to access information, and in using computers and equipment, as well as other online resources including government and social services websites. 
• Assists in the collection and analysis of data on library use, services, trends and community resources. 
• Resolves customer service situations at Central; models and encourages staff to provide excellent customer service. Responds to patron requests from all of Marion County, especially in the areas of business, non-profits, and computer instruction. 
• Acts as person-in-charge on a regular basis; attends to patron, security and building and grounds issues as needed. Monitors patron behavior in a 6-story, 476,000 square foot building, including parking garage for safety concern; and informs and enforces library policies and procedures as needed. Determines if suspension of patron privileges is warranted and length of time of suspension. 
• Receives and resolves patron complaints as needed. 
• Creates, monitors and adjusts long-range and weekly schedules for staff. 
• Works with Library leadership to set and monitor branch and system strategic goals. 
• Able to work the normally scheduled work time for this position. 
• Able to cope with daily job-related stress. 
• Able to manage multiple tasks/patron assistance effectively in a chaotic work environment. 

Note: This information is intended to be descriptive of the key responsibilities of the position. The list of essential functions does not identify all duties performed by any single incumbent in this position.

What’s In It for You?

We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid long term disability, and low rates on group life coverage, and a Library paid pension plan. The Library proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. 

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and may perform pre-employment substance abuse testing.