Night Shift Brewing - Restaurant General Manager bei Level99

JOB DESCRIPTIONThe Level99 team is seeking a Restaurant General Manager who will play an integral part in the Night Shift Kitchen + Tap  management team. This role works closely with multiple key departments within the operation, including Events, Culinary, and Entertainment departments for the smooth functioning of the Tap Room and Beer Hall, in addition to supporting increased event execution efficiency while elevating and upholding hospitality standards. The role requires an inspirational leader whose primary responsibilities are impactful floor presence in-service, event execution, connecting with guests, maximizing the Taproom & Beer Hall, and contributing to Level99 and Night Shift Providence's overall standard of hospitality.The Restaurant General Manager is passionate about getting the details right, continually improving, meeting guest needs before being asked, and advancing the Level99 brand, through our partner relationship with Night Shift.  A successful Restaurant General Manager will be a strong identifier and developer of quality people, a relatable coach, and a disciplined performance manager. The Restaurant General Manager will display honesty and personal integrity that is above reproach, choosing humility over the need to “be right,” and in all things acts as though they are the Owner and Operator of the food & beverage business in their home venue.

RESPONSIBILITIES

Always seeking to connect with guests, cultivate relationships, and create regulars

Uphold the standards set by Level99 and Night Shift Kitchen + Tap

Recruit, hire, train and continually develop a team of hourly and salaried employees

Drive sales through creative programming opportunities developed with the VP of F&B, VP of Culinary and VP of Marketing

Listens to guest and staff needs and expectations by being approachable and positive, with an energetic attitude

Quick to react in a way that is suitable for a particular situation including displaying skill in leading and navigating hard conversations with grace, maturity, and decisiveness

Takes initiative, seeing what needs to be done, and being proactive to keep things always moving forward on each shift

Use and maintain all operational systems such as: Toast POS system, OpenTable, Sling, Lever and others as needed

Schedule hourly employees within a set area of responsibility, targeting levels that drive sales and achieve guest and team hospitality goals

Measure performance of hourly team members using metrics set by the organization

Coach team members on all aspects of hospitality and food and beverage service

Utilize best practices during the shift to ensure Cost of Goods are maintained within target

Ensure guest safety within the venue, inclusive of entertainment safety, continuously monitoring and addressing any foreseeable risks to guest health and welfare, as well as food safety, ensuring adherence to all food safe processes and standards

Responsible for ensuring events are optimally staffed with individuals that embody Level99’s cultural values by working with Event Operations Manager

Seamlessly work with and support food and beverage, events, and entertainment teams

Other tasks, as assigned

MUST-HAVE SKILLS

Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as required

Able to work ten hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs

Able to grasp, reach overhead, push, lift and carry up to 50 pounds

Able to work with all management teams to ensure optimal communication

Ability to work well under pressure in a fast paced, ever changing work environment

Excellent verbal and written communication skills

Highly organized with strong attention to detail

High integrity and professionalism

High School education or equivalent 

Understands, utilizes and embraces new technology and its implementation into our operation

A positive, joyful, upbeat and energetic attitude – leading by example

Jetzt bewerben