Technical Support Analyst - Public Safety bei City of Fort Lauderdale, FL

About the Department

Th employee in the role provides low to mid-level technical support installing, configuring, and troubleshooting City technology including but not limited to software, hardware, mobile computing and communication devices, vehicle technology, and video cameras/systems.    

This job classification is included within the bargaining unit represented by Federation of Public Employees and therefore is subject to the terms and conditions of the Collective Bargaining Agreement between the City of Fort Lauderdale and Federation of Public Employees. 

Position Duties

• Installs, configures, and troubleshoots desktop/laptop operating systems, user software and hardware peripherals
• Responds to support requests submitted through Service Desk, customer contact, and other support tiers or supervisor assignments
• Investigates, diagnoses, and resolves problems for Level 1 and Level 2 systems, database, network, mobile data, and security teams before escalation 
• Creates, updates, and deploys computer images, software, and security application packages used to distribute and update consistency throughout the corporate computing environment
• Stays current with new technology, applications, trending strategies and innovations within the Information Technology industry
• Assists with efforts in deploying new modules, interfaces, or advanced features of existing technology systems.  This may be accomplished independently or by assisting other personnel.
• Serve on the 24-hour after hours support helpline on a rotational basis 
• Performs related work as required

Minimum Qualifications

MINIMUM JOB REQUIREMENTS:

1. Associate's Degree in Computer Science, Information Technology, or a related field.   
2. At least two (2) years of experience in administering and supporting computer workstations, peripherals, and associated operating systems.  
3. Additional qualifying work experience may be substituted on a year-for-year basis for the required college education.
4. A Bachelor’s Degree may substitute for one (1) year of the required experience.
5. Must possess or be able to obtain a valid State of Florida driver’s license within 30 days of hire. 
6. If claiming Veteran's Preference, candidates must attach a DD214 Member 4 form, and the City of Fort Lauderdale's veteran's preference claim form (J-204) to the online application.

1. This position requires Holiday, night and/or weekend work in order to perform many duties. 
2. Employees in this class may be required to be on call for after hours support and may be called in to work before, during, or after public safety related emergencies.
3. An in-depth pre-employment background check including a limited scope polygraph will be conducted as part of the selection and onboarding process, as this position is deemed security sensitive.

PREFERRED QUALIFICATIONS:

1. CompTIA A+, CompTIA Network+, ITIL, and/or Microsoft MSCA certifications. 
2. Criminal Justice Information Services (CJIS) Certified (including maintained active Certification).
3. Experience in supporting local government and public safety technologies.
4. OS and software deployment experience.
5. Paid work experience with mobile data technologies.  

Other Qualifications

This position will remain open until a sufficient number of qualified applications have been received.

Applicants who qualify will be subject to an extensive selection process and screening program, which may include, but not be limited to evaluation of training and experience; written test; interview; employment record, background check; medical examination; and drug screen. The expected duration of the selection process varies by position.

The City of Fort Lauderdale is an Equal Opportunity, Affirmative Action, inclusive employer and a Drug Free Workplace. The City of Fort Lauderdale does not discriminate based on age, citizenship status, color, disability, marital status, national origin, race, religion, sex, or sexual orientation.
 
Veterans' preference per Florida law. If claiming Veteran's Preference, candidates must attach a DD214 Member 4 form, and the City of Fort Lauderdale's veteran's preference claim form (J-204) to the online application.