Grounds Supervisor - FT bei Bear Creek Mountain Resort

WHAT WE ARE LOOKING FOR:

The Grounds Supervisor is primarily responsible for overseeing all aspects of the year-round grounds operations and ensuring a safe, efficient, and high-quality visual experience for guests and staff. This leadership role includes oversight of the ground's maintenance and functions. The supervisor works closely with other resort departments to optimize operations, maintain budgetary discipline, and enhance guest satisfaction while upholding Bear Creek and Southern Management cultural standards as well as essential environmental sustainability and safety standards.

WHAT WE EXPECT FROM YOU:

• Promote and foster a culture of team member engagement and active communication throughout the resort.

Operations Management:

• Assist the manager in the following responsibilities:
  • oversee daily grounds operations and maintenance including landscaping, plantings, irrigation, outdoor and indoor features and snow removal.
  • Monitor and maintain compliance with all federal, state, and local regulations, including operations, safety codes, state inspections and environmental policies.
  • Inspect resort grounds and wedding ceremony sites regularly.

Team Leadership & Staff Development:

• Assist the manager in the following responsibilities:
  • Schedule and mentor team members.
  • Develop and implement training programs for staff, focusing on safety, efficiency, and guest service.
  • Foster a culture of teamwork, accountability, and professionalism.
  • Ensure appropriate staffing levels by hiring, scheduling, developing and following performance management guidelines.

Equipment & Infrastructure Management:

• Assist the manager in the following responsibilities:
  • Plan and execute approved projects, including repairs, upgrades, enhancements, new features, etc. while meeting budgets and deadlines.
  • Ensure the appropriate level of safety standards for guests and team members is consistently adhered to.

Guest Experience & Resort Collaboration:

• Work collaboratively with all resort departments to enhance the guest experience.
• Create an environment that is welcoming and pleasing to our guests.

Sustainability and Safety:

• Assist the Manager in the following responsibilities:
  • Schedule and coordinate safety inspections and maintenance in areas of responsibility.

WHAT WE EXPECT FROM ALL BCMR TEAM MEMBERS:

• Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor
• Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Contribute to the team's success by accomplishing tasks and assisting with projects as needed
• Maintain knowledge and compliance with departmental policies, service procedures, and standards
• Work as a team member to ensure our guests have the best possible experience
• Understand emergency procedures and be able to apply them when necessary
• Report any incidents, property damage or injuries immediately to Manager
• Attend department meetings and training sessions as necessary
• Other duties as assigned by Manager
• Support Southern Management's Mission, Vision, and Values
• Comply with Bear Creek and Southern Management's policies and procedures