Dispensary Associate bei Texas-original

We are seeking a highly organized, detail oriented and self-motivated individual to assist with Dispensary responsibilities. The ideal candidate will be able to work independently, as well as with a team, and follow strict protocols for accuracy and compliance. The candidate will be comfortable using a point-of-sale system and electronic correspondence. The Dispensary Associate is a representative of Texas Original and will possess exceptional customer service and communication skills as they can be the first contact for some of our patients and therefore the face of the company. We also hope that our Dispensary Associate will help us identify ways we can be more effective and efficient by contributing fresh ideas for improvement. 

Responsibilities and Duties:

Actively engage patients in a warm and welcoming manner, offer personalized recommendations and solutions

Handle patient issues and complaints in a proactive and professional manner with patient retention always in mind, escalating to the appropriate parties when necessary

Uphold inventory control to minimize loss by complying with all state and company inventory control procedures and vendor delivery procedures

Learn and execute point of sale systems to set up patient profiles, check patients out and deliver exceptional customer service to every patient, every time 

Commit to being the Gold Standard in customer service by building and maintaining customer relationships 

Gather feedback from patients and communicate any questions or concerns with the appropriate department(s) 

Assist in educating potential patients on the Compassionate Use Program and how to become a Texas Original 

Daily compliance with dispensary policies including but not limited to state/local regulation compliance, security protocols, access protocols, inventory tracking, dress code, work schedules, and HR policies

Contribute to team environment and company advancement in alignment with Texas Original direction

Other duties as assigned

Qualifications and Skills:

High school diploma/GED required

2+ years’ experience in a retail, service industry or customer service role is required

Strong sense of professionalism and compassion required

Excellent interpersonal, verbal, and written communication skills

Must be able to obtain State approved credentials and pass criminal background check 

Open/flexible availability is required

Ability to stand/walk for a full 8-hour shift

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