Case Management Specialist bei BakerRipley

Key Responsibilities:  

• Enters information in the appropriate management information systems in a timely and accurately manner with adequate details regarding customer outcomes 

• Conducts monthly contact sessions to determine if any additional support or wrap-around services are needed and direct customers to appropriate Workforce Solutions staff or provide referrals to community resources to ensure success while in a training program or employment post-exit 

Qualifications 

• A bachelor’s degree in business administration, education, social work, psychology, or a closely related field 
• An equivalent combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis 
• Strong communication and community resource knowledge including partner organizations for referrals 
• Analytical and problem-solving skills 
• Proficiency in MS Word and Excel 
• Ability to work with diverse populations 
• Demonstrated ability to working in a dynamic team environment with an aptitude for communication, interpersonal skills to work cooperatively with others, show courteousness, and having a high level of professionalism 
• Excellent interpersonal and communication skills, highly organized and proficient at time management, with a high level of professionalism in the delivery of customer service 
• Knowledge of WIOA and workforce program requirements is preferred 
• Ability to thrive in fast-paced environments  
• Bilingual or multilingual preferred