Rental Sales Agent bei Europcar

Job Description

Are you passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you! We are currently seeking a sales motivated and customer-oriented Sales & Customer Service Officer to join our Parramatta team on a part time basis!

Why join Europcar?

• A competitive hourly rate + shift loadings + generous, uncapped incentive scheme

• Opportunity to maximise your income based on your exceptional performance with our incentive program

• Ongoing training and development to help you thrive and level up your career 

• Be part of an international brand with exciting opportunities to work across AU/NZ and globally 

• Need access to your pay sooner? Enjoy same-day pay via our trusted financial wellbeing provider

• Get rewarded for great referrals - earn cash through our Employee Referral Program! 

• Company uniform provided

• Access exclusive discounts on private health insurance with Bupa 

• Enjoy generous employee discounts including discounted car rental for yourself, family and friends as well as savings on gym services, influenza vaccinations, and more! 

• Unlock incredible travel benefits through our Accor All Heartists program giving you exclusive hotel discounts, dining offers and lifestyle rewards across a global network! 

• Mental health and wellbeing initiatives, including 24/7 free access to Employee Assistance Program and the Calm App - the #1 app for mental fitness

• Thrive in a high performing and supportive team culture that celebrates wins and uplifts each other every day 

Some of the key responsibilities include:

• Greet and assist customers in renting vehicles as based on their preferences and needs

• Process rental agreements accurately and efficiently

• Promote and upsell additional products and services 

• Address customer inquires and concerns promptly and professionally, with a service first approach 

• Achieve or exceed individual and team sales targets 

• Inspect vehicles before and after rental periods, noting any damages

• Maintain knowledge of current promotions, services, and products to assist with sales efforts

• Build strong customer relationships to encourage repeat business and referrals

• Detailing and cleaning vehicles to business quality standards

• Refuel and transport vehicles 

To be considered, you should possess:

• Previous experience in sales, customer service or retail

• Car rental experience is highly desirable

• Excellent communication and interpersonal skills, with a customer-first mindset 

• Confident using computer systems and technology 

• Ability to work efficiently in a fast-paced, high-pressure environment

• Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays

• Valid Australian driver's license with a clean driving record

• Full working rights in Australia (current and ongoing) 

• A positive, proactive and team-oriented attitude! 

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.  “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com