Learning and Development Manager bei Goodwill Industries of South Central Wisconsin, Inc.

Description

General Summary: The Learning & Development manager is responsible for leading the full employee development lifecycle to meet organizational goals. This includes identifying and developing talent, optimizing training, enhancing organizational career pathways, fostering engagement, and ensuring compliance with regulatory and safety standards. The role combines strategic planning with hands-on leadership to deliver impactful learning experiences that strengthen organizational capability and performance.

Supervisory responsibilities:

• Lead, coach, and develop the training and development team to ensure high-quality program delivery.
• Recruit, interview, hire, and onboard team members.
• Provide regular feedback and conduct timely, constructive performance evaluations.
• Manage team performance, including corrective actions and terminations, in accordance with company policy.
• Promote a collaborative, innovative, and accountable team culture.

Requirements

Principal Duties & Responsibilities:

Strategic Learning Leadership

•   Partner with organizational leaders to assess and prioritize current and future training needs.
•   Design and execute a comprehensive learning and development strategy that supports organizational goals, including leadership development, operations, safety, and compliance.
•   Establish clear success metrics to evaluate learning effectiveness and ensure continuous improvement.

Program Development & Execution

•   Develop and deliver engaging instructor-led and virtual learning experiences using modern instructional methods.
•   Design and curate curriculum for leadership, operational excellence, and inclusion initiatives.
•   Identify and manage external training vendors and partnerships as needed.
•   Integrate real-world application and feedback mechanisms to enhance skill transfer and employee retention.

Talent Development & Career Pathing

•   Create and maintain career development frameworks and succession plans to build internal talent pipelines.
•   Partner with HR to strengthen onboarding, ensuring a consistent and impactful employee experience.
•   Leverage assessments, performance reviews, and various forms of input to help leaders identify high potential and technical talent. Support leaders in coaching, performance management, and career planning efforts.

Operational Excellence

•   Implement process improvements that enhance training delivery, tracking, and reporting.
•   Maintain accurate data on training activities and outcomes to inform business decisions.
•   Partner with leaders to align talent development efforts with organizational values and goals.
•   Use analytics dashboards and reporting tools to communicate trends, progress, and opportunities to senior leadership.

Professional Growth & Industry Awareness

•   Stay current on best practices and trends in learning, development, and talent management through continued education, professional networks, and industry research.
•   Designs engaging, learner-centered programs using adult learning principles.
•   Utilizes blended learning methods (in-person, virtual, e-learning, microlearning).
•   Adapts instructional techniques to diverse audiences and learning styles.

Key Attributes for Success:

•   Strategic Thinker: Aligns learning initiatives with organizational and performance goals.
•   Data-Driven Leader: Uses analytics to identify gaps, measure impact, and guide decision- making.
•   Process Improver: Continuously refines training operations for efficiency and scalability.
•   Inspirational Coach: Develops, mentors, and motivates the training team to achieve excellence.
•   Collaborative Partner: Builds strong relationships across the organization to drive learning success.
•   Innovative Designer: Applies creativity and modern learning technologies to design impactful programs.
•   Culture: Actively builds a respectful, fair, and empowering environment where everyone can thrive while supporting positive teamwork.
•   Results: Consistently meets goals and expectations by aligning team efforts with organizational objectives, seeking solutions, and proactively addressing challenges using available resources all while maintaining a positive attitude and a passion for our mission.
•   Accountability: Leads by example, takes responsibility for one’s actions, fulfills commitments, and ensures that individual contributions align with the mission, team, and organizational goals.
•   Job knowledge and expertise: Demonstrates a deep understanding of job responsibilities and proactively enhances knowledge and skills through continuous learning. Applies knowledge effectively to meet and exceed work objectives.

Travel Required: Ability to travel up to 10%.

Required education and/or work experience:

•   Bachelor’s degree with minimum of 5 years’ related experience required OR post high school education/ certifications with a minimum of 5 years’ related experience.
•   At least 2 years of supervisory experience, required.

Description of physical working environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•   Ability to maintain a stationary position to be able to operate a computer and other office equipment, mostly indoor office environment.
•   Must be able to clearly communicate, analyze and assess details.
•   Ability to move freely throughout the facility and lift, push or pull up to 20 lbs.

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

For a complete position description or questions, please contact Human Resources Supervisor, TuVayra Terwilliger, at [email protected] or (608) 852-8421