Field Services Technician Lead bei Summit Broadband

Description

Summit Broadband Inc. is a cutting edge, fiber-based broadband provider delivering best in class residential, commercial, and hospitality technology solutions. This growing, dynamic high-tech company headquartered in sunny Central Florida, is seeking a Field Services Technician Lead to join the team and grow with us. The new Summit Broadband is poised for an incredible future fueled by team members dedicated to being the best.

Job Title: Field Services Technician Lead

Status: Full Time/Non-Exempt

Reports to: Manager, Technical Operations

Location: Bonita Springs, FL

Position Summary:

The Field Services Technician Lead must have very strong customer service skills. This employee will spend 70% of their time in customer premises and will also interface with high level clients and management teams. Customer service both while installing and during troubleshooting operations is critical to this position. This individual will be responsible for all responsibilities associated with customer installation. In addition, the Lead will participate in training of technicians and quality assurance.

Job Description

Technical responsibilities:

Primary responsibility of this position is to install, repair and maintain all of the Summit Broadband's products and services through field operations as defined below:

Telephone

· Copper, Coax, Fiber

Cable TV

· Coax, Fiber, Set Top Boxes, Cable Modems

Internet

· Cable Broadband (Coax), Fast Ethernet and Gigabit Ethernet networks (Cat5/Cat6), DSL (Twisted-pair Copper), Fiber Ethernet (Fiber)

Home and Small Business Networking

· Basic Wireless/Wire LAN services

· Basic Network Security

Business Networking

· Install and maintain DS1 level circuits

· Install, repair, and maintain channel banks

· Basic Business Class Telephony Testing

· Setup and test rotary, sequential Hunt Groups

Installation, repair, and maintenance of distribution splice points including Copper Housings, and Coax Taps

DSL Loop Qualification for High Speed DSL

Basic installation and repair acceptance testing of light levels, RF levels, metallic Loop Test

Basic central office wiring

Hybrid fiber coax network support from Node to Customer Premise including LE, Taps, Drops, and Splitters

Consumer electronics experience

Installation, repair, and maintenance of inside wire including twisted pair copper, Cat5, and Coax

Basic troubleshooting of small home and office LAN networking and configurations

Ensures customer satisfaction by providing quality service and identifying customer needs

Train technicians and inspect their work to ensure high quality of service delivery

General responsibilities

· Responds to the needs of a 24/7/365 operation

· Must be able to work after hours and weekends. Remain in service during outages until resolved

· Remain in a state of readiness to handle call issues when on call. Readiness includes being in local market, be in a state of mind so as to perform service and having company provided communications equipment ready to receive calls.

· Must be able to work emergency schedules during natural disasters and network outages.

· Requirement to meet up-selling and upgrading of customers with additional Summit Broadband's products and services.

· Full accountability in safety, productivity, quality, workmanship and customer service.

· Maintain vehicle in a clean and professional manner

· Dress in approved Summit/OTC branded clothing and arrive to work in a neat and professional manner

· Ability to multi-task. Ability to deal with and solve problems using solid judgment skills.

· Uses excellent hearing and listening skills to receive detailed information

· Other duties as assigned including non technical

Job Qualifications:

· Must have valid driver’s license with a clean driving record

· Associate’s Degree preferred

· Employee is required to drive during night time conditions

· You must have close vision, color vision, depth perception and the ability to adjust your focus with good hand-eye coordination

· Must be able to pass standard background check and consumer report

· Must pass pre-employment and compulsory drug screening

· Three to five years telecommunications experience required

· Must be able to lift 50 lbs repeatedly

· Must be able and willing to climb ladders and work on utility poles

· Must be able and willing to work in adverse weather conditions and attics and crawlspaces

· This position could require working from a bucket truck and performing various work duties from such an environment

· Computer skills to sufficient to process trouble tickets

· Knowledge of Excel and Word

· Flexibility to work mandatory overtime in order to meet business needs.

Summit Broadband is a life-line service provider and this position is classified as essential. Coverage, above and beyond normal working hours; before, during and after inclement weather events, including hurricanes, may be required.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.