Applications Support Analyst (Petrotechnical) chez Sword Group

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients.  We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications.  We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.

We are seeking a highly skilled and motivated Applications Support Analyst (Petrotechnical) to join our team, supporting a portfolio of critical subsurface applications within a dynamic Oil & Gas operator environment. This is a fantastic opportunity to work at the intersection of IT and subsurface disciplines, ensuring the reliability and performance of applications that drive exploration and production.

About the role:

• Provide 2nd and 3rd line support for a range of subsurface applications including PI, Petrel, Petex, and the Landmark suite.
• Manage and maintain application environments, ensuring high availability and performance.
• Diagnose and resolve technical issues, escalating to vendors or 3rd line support when necessary.
• Support application deployments, upgrades, and configuration changes.
• Collaborate with business stakeholders to understand requirements and deliver excellent customer service.
• Maintain accurate records in ITSM tools (e.g., ServiceNow) and contribute to support documentation.
• Monitor application performance and proactively identify areas for improvement.

Requirements

• Proven experience supporting subsurface applications in an Oil & Gas operator setting.
• Strong technical skills in application deployment, management, and support.
• Solid understanding of SQL/Oracle database administration.
• Familiarity with web technologies and Windows Server environments.
• Awareness of application security practices including SSL, service accounts, and password management.
• Excellent problem-solving and analytical skills.
• Strong communication skills and ability to engage with stakeholders at all levels.
• Customer-focused mindset with a “can-do” attitude.
• Ability to manage multiple tasks in a complex, fast-paced environment.
• Experience working within defined IT processes and procedures, ideally with ITIL awareness.
• Eagerness to learn and adapt to new technologies and challenges.

Benefits

At Sword, our core values and culture are based on caring about our people, investing in training and career development and building inclusive teams where we are all encouraged to contribute to achieve success.

We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life.  In addition to a Competitive Salary, here's what you can expect as part of our benefits package:

Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.

Flexible working: Flexible work arrangements to support your work-life balance.  We can’t promise to always be able to meet every request, however are keen to discuss your individual preferences to make it work where we can.

A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more…..

At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement.  If you don’t tick all the boxes but feel you have some of the relevant skills and experience we’re looking for, please do consider applying and highlight your transferable skills and experience.  We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Your perspective and potential are important to us.

If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.