Network Operations Technician bei Clearwave Fiber LLC

Description

You are a skilled Network Operations Technician with over 5 years' experience working in telecommunications and utilizing your technical background to work on restoration activities, preventative maintenance, and installation. Your emphasis on building trust with clients and providing a best-in-class approach to customer service will be the foundation for success. You will perform installation, repair, configuration, break fix and testing of moves, additions, changes and disconnects (MACD) on various Fujitsu, Calix, Juniper, and similar products to support customer optical voice and data services. Additionally, you will test circuits using optical time domain reflectometers (OTDR), conduct RFC testing and provide emergency circuit restoration services.

As a Network Operations Technician you will be part of a fast-paced customer focused culture that provides the opportunity to work in a self-managed work environment, by performing installations and repairs of telecommunications services.

Essential Responsibilities:

• Provide high level customer service, ensuring that any escalations or concerns are addressed professionally
• Drive to and from manned and unmanned customer locations in a defined geographic area performing installation, repair and emergency break fix restoration of optical transport equipment, fiber cabling, rack mounted routers/switches/firewalls, demarcation extensions, etc.
• Receive and complete work orders from a centralized dispatch center ensuring that routes are efficient, and that service is delivered in a timely manner
• Works cooperatively with wide range of teams including NOC, Customer and Technical Care Centers, engineering, operations, purchasing, among others
• Troubleshoot technical issues such as cable runs, swap out cards, install data circuits for internet connections
• Monitors and maintains environmental systems including but not limited to all power systems (UPS, generator, distribution) and air conditioning
• Trace and locate appropriate telecommunications links, which could involve working in confined spaces and climbing ladders
• Creates and or maintain as built drawings (documentation) outlining what is installed within the facility and or individual rack
• Maintain required logs, records, and other documentation in compliance with company and FCC (Federal Communications Commission) technical requirements
• Work duties are performed both inside and outside of maintained buildings and property
• Some late-night work to help in cut overs and locating troubled cables
• Ensure vehicle, test equipment and tools are maintained in excellent condition

Requirements

Qualifications

• Five plus years of previous experience in telecommunications, business installation and service for electronics and optical appliances, security, cabling
• Degree or diploma from a technical college an asset
• Strong MS Office skills in Word & Excel
• A positive, "can-do" attitude and customer focused approach that will enable you to deal with challenging situations with integrity, empathy, and sincerity
• Previous experience working in the field independently and thriving in a fast-paced environment; self-motivated and able to prioritize and organize workloads with little direction
• Ability to manage a physically demanding position which involves sitting, standing, bending, lifting, working at heights and in confined spaces
• Strong communication skills, both written and verbal
• Self-Motivated and able to prioritize and organize workloads with little direction
• Must have and maintain a valid state driver's license

Work Conditions

• On-call evening and weekend work will be required

About us

Clearwave Fiber, a 100% Fiber Optic Internet provider offering business, enterprise, and residential communications services, is expanding its network to reach new communities across the Midwest and Southeast regions. This new venture was formed from Hargray Fiber and Clearwave Communications. Clearwave Fiber has the financial backing of Cable One, GTCR, Stephens Capital, and The Pritzker Organization. Our Team of more than 400 colleagues is committed to delivering the most advanced technology and customer service. If you enjoy technology and are passionate about working with a new venture with strong investment partners, we’d like to invite you to consider joining us in this endeavor.