Customer Interactions Specialist (Ciudad de México, Ciudad de México, MX) bei Bayer Global - Home | Bayer Global

Customer Interactions Specialist

Ever feel burnt out by bureaucracy? Us too. That’s why we’re changing the way we work for higher productivity, faster innovation, and better results. We call it Dynamic Shared Ownership (DSO). Learn more about what DSO will mean for you in your new role here https://www.bayer.com/en/strategy/strategy

TASKS AND RESPONSIBILITIES

• Interact with customers (directly and via sales team members) Orchestrate the service relationship, acting as primary communication contact for assigned customer accounts.
• Analyze account history, understand the region’s supply needs, help make decisions to optimize orders and product deliveries.
• Provide information on orders, supply availability, timing, deliveries, updates on products, marketing and operational programs.
• Reach out to customers for missing Customer Master data information to process sales orders.
• Seek customer feedback to track satisfaction level and identify solutions to improve customer experience.
• Resolve any immediately addressable customer requests.
• Receive requests from customers and sales team members via unstructured communication (phone, email, etc.).
• Address any immediately resolvable requests (e.g. in order management - order entry, status check, order adjustment; in order fulfillment – scheduling, etc, ad-hoc – product returns, delivery complaints, etc.).
• Manage research, resolution, documentation and communication for complaints & errors (incl. Delivery).
• Involve Customer Operations for resolution of non-immediately resolvable requests and follow through.
• Support sales, planning team members with customer information.
• heck availability and execute allocation requests (based on Control Tower guidance), including product substitutions and cuts.
• Influence product take and delivery timing to achieve forecast targets.
• Provide overall business update and customer account info (e.g. availability dates, delivery forecast, targets, progress).
• Monitor customer prioritization, delivery forecast targets and support product allocation management.
• Conduct training sessions and influence customers to adopt new processes, tools, and systems Identify and implement (in alignment with Regional team) improvements in operational efficiency, customer relationship and experience.

WHO YOU ARE

• Career on Business, Supply Chain Management or related field.
• At least 2 years of operational experience in Customer Service, Commercial, Logistics, Administration.
• Customer focus, results orientation, collaboration, agility, communication skills, team work
• Knowledge of IT systems and tools, e.g. Excell, SAP, ERP, SalesForce, EDI preferred.
• Fluent in English preferred.
• Knowledge of billing and invoicing processes.

WHAT WE OFFER YOU

• Hybrid Working Style.
• Wide range of development opportunities.
• Competitive salary.
• Attractive benefits package.
• Good working conditions and comfortable working environment.
• The compatibility of family and career is important to us. We support flexible working time models and the option of working from home.

At Bayer we believe in diversity, equity, and inclusion. We aim to create an environment in which everybody can feel authentic, respected, and equally valued. Every day we strive to reflect on our values through our people’s unique capabilities, self-experiences, and aspirations. We intentionally seek diversity, to enable our people to bring their fullest potential out and encourage others to likewise do so. Our company wins when we leverage our capabilities to lead the cultural transformation in our business, positively impacting society.

Candidates who meet the requirements based on the job profile will be considered for employment regardless of physical disability, race, color, religion, sex, age, sexual orientation, gender identity and will not be at a disadvantage if unemployed.