Homeoffice Customer Care Supervisor bei Meridian Bird Removal
Meridian Bird Removal · Christiansburg, Vereinigte Staaten Von Amerika · Remote
- Professional
About Meridian
At Meridian Bird Removal, we specialize in solving pest bird challenges for commercial facilities across the U.S. Our work keeps operations running safely, protects brand reputation, and provides peace of mind to our customers. We combine responsive service with data-driven insights to deliver long-term bird management solutions built on professionalism, reliability, and care.
Position Summary
We’re seeking a Customer Care Supervisor to lead our Customer Care team and ensure the highest level of service, accuracy, and operational efficiency. This position requires a strong leader with proven management experience, customer service expertise, and a solid understanding of logistics or scheduling operations.
The ideal candidate will thrive in a fast-paced environment, balancing people leadership with process excellence. You’ll oversee a team responsible for work order management, technician scheduling, post-job follow-up, and quality assurance—all while promoting team growth, accountability, and customer satisfaction.
supporting the growth and retention of CCR team members.
Key Responsibilities
- Lead, mentor, and coach Customer Care Representatives (CCRs) and CCR Leads to achieve departmental goals.
- Conduct one-on-one coaching sessions and provide structured feedback to improve performance and engagement.
- Partner with the Training Department to enhance onboarding, process documentation, and continuing education.
- Oversee work order (WO) setup and handoff to ensure accuracy in Salesforce.
- Manage technician scheduling, confirm availability, and coordinate preservice calls.
- Arrange and monitor travel within budget and profitability guidelines.
- Review job completion documentation, surveys, and notes for quality assurance.
- Conduct follow-up and CSAT (Customer Satisfaction) calls; escalate issues when necessary.
- Verify all job documentation prior to financial transition.
- Foster a culture of accountability, positivity, and teamwork that aligns with Meridian’s Core Values.
Basic Qualifications
What We’re Looking For
- 2+ years of management or supervisory experience, preferably in a customer service or operations/logistics environment.
- Proven ability to lead teams, manage priorities, and deliver results in a remote setting.
- Strong interpersonal and communication skills with the ability to build trust and motivate others.
- Experience with Salesforce, scheduling systems, or similar customer care platforms preferred.
- Exceptional organizational skills and attention to detail.
- Demonstrated ability to think critically, problem-solve, and adapt in a dynamic environment.
Compensation & Benefits
- Salary range: $50,000–$60,000 annually, based on experience
- Health, Dental, Vision, and Accident Insurance
- Life, Short-Term, and Long-Term Disability Insurance
- 401(k) Plan with Company Match
- Paid Vacation Plan
- Opportunities for growth and professional development
Remote Work Requirements
- Ability to effectively work remotely in a quiet, private home office.
- All required equipment provided by Meridian.
To learn more, visit us here
