Hotel Manager bei Meskwaki Nation

Full-time opportunities available!  Full-time positions offer generous benefit package including Health Plan (Medical, Dental, and Vision), PTO, Holiday Pay, 401(k) Retirement Savings Plan, Weekly Pay and much more!

Non-Safety Sensitive

_____________________________________________________________________

Job Summary

To maintain a high quality of services offered to guests and maximize profits of the hotel through management of the functional areas of reservations, guest registration, bell services, telephone services, and guest accounting. 

Essential Job Duties

1. Manages and coordinates established operational standards. 
2. Maintains standards of guest service quality. 
3. Develops short-term and long-term operational plans for the Guest Service Department that relates to the overall objectives of the Hotel. 
4. Increases level of guest satisfaction by delivery of an improved product through employee development, job engineering, and quality mage. 
5. Manages in compliance with local, state, and federal laws and regulations. 
6. Manages the reservations function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees. 
7. Manages and oversees room blocks. 
8. Maintains procedures for credit control and handling of financial transactions. 
9. Maintains procedures of guest security, the security of monies, and emergency procedures. 
10. Monitors and trains staff using internal audit reports. 
11. Schedules staff according to forecasted occupancy and labor standards. 
12. Ensures staff uses correct guest interaction skills. 
13. Communicates and networks effectively with staff, other departments, and outside representatives in order to maintain a productive and effective department operation. 
14. Safeguard and account for the assets of the owners. 
15. Comply with policies and procedures required by the department, the company, the Sac & Fox Gaming Commission, and the National Indian Gaming Commission. 
16. Monitor the casino environment and follow established safety procedures to provide for the safety of guests and co-workers. 
17. Work respectfully and effectively as part of the company team to ensure guest satisfaction, asset protection, and co-worker respect. 

Supplemental Job Duties 

1. Plans and organizes the work of others 
2. Attends all required meetings and training sessions. 
3. Contributes to the profitability and guest satisfaction perception of other hotel departments. 
4. Receives departmental-related guest complaints and ensures corrective action is taken. 
5. Rewards employees who use their empowerment to meet or exceed guest expectations. 
6. Reports to work on time and as required in professional attire, display a high level of personal cleanliness and follow personal appearance standards. 
7. Performs other job related duties as assigned. 

Supervisory Responsibilities

This position will have the authority to; make decisions necessary for carrying out the above listed job duties, hire, terminate, promote, demote, transfer, provide training opportunities, approve wage increases, evaluate performance, create and adjust performance standards, create and/or delegate staff scheduling and invoke disciplinary action within approved guidelines. This position may have other supervisory authority assigned as necessary through management. This position has the overall responsibility for maintaining expenditures within approved budgetary limits. This position has the authority, through proper channels, to procure any supplies and or equipment needed for the operation of the department. This position directly supervises the (MOD-Manager On Duty), Guest Service Representatives, Night Auditors, PBX- Reservations, and the Bell Start. This position has signatory authority for complimentary rooms and/or meals and/or gift shop items. 

Physical Requirements/Working Conditions 

Normal office environment along with moderate computer use. At times, will require occasional standing and speaking. Exposure to a smoke filled environment with loud and continual noise levels. Must be confidential. 

Minimum Job Qualifications 

Knowledge/Education/Work Experiences: Bachelors degree in a relevant field of study preferred with two (2) years experience as a desk supervisor and front desk operations, one (1) year experience as night audit, and preferred one (1) year experience in either direct sales or retail trade, or an equivalent combination of education and experience. Prior hotel experience in market segmentation, rate management, group blocking management, telephone switchboard, developing and maintaining transaction codes, building housekeeping zones, managing credit limits, room type management, and occupancy analysis. Must have excellent knowledge of the current property management system. Must be able to obtain a gaming license in accordance to the regulations established by the Sac & Fox Gaming Commission. 

Skills/Abilities: Must be able to deal with the general public, customers, employees, and tribal government officials with tact and courtesy. Must have proficiency using the current property management system. Requires good organizational and communication skills, both verbal and written. Must be flexible with shift and days off. Must be able to work independently with no supervision. Must be able to analyze and interpret policies established by administrators. Must be able to meet all internal supervisory or higher, training and education requirements. Must be willing to increase knowledge through current property management system tutorials provided. 

Preference: Members of the Meskwaki Nation and other Native American Tribes who are qualified applicants are encouraged to apply and will be given preference in accordance to established procedures. 

Restrictions 

This position is PROHIBITED from playing all casino games while on duty, except as authorized for employee tournaments. Otherwise, this position may play any casino game while off duty. Employees and members of the household are prohibited from entering company contests and giveaways established for our guests.