Meter Services Technician bei City of Murphy, TX

About the Department

The City of Murphy's Public Works Department seeks to add a Meter Services Technician position to its’ dynamic team! Under general supervision, records water consumption for utility billing and performs semi-skilled work in maintaining and repairing water meters, provides customer service related to residential and commercial water, sewer and refuse accounts.

Job Description
To view the full scope of this opportunity, including essential job functions, CLICK HERE! 

Schedule Commitment 
Regular attendance is essential for this position. The Meter Service Technician works a 40 hour per week schedule with standard work hours of Monday-Friday 7am-3:30pm.

Pay Plan
This opportunity is exempt and budgeted on Pay Grade #26.
The pay plan range below is shown to represent opportunities for growth and development within this opportunity. We are seeking to hire between the Min to Mid range of the pay grade shown dependent upon qualifications.

Min $43,789.72 per year / $21.05 per hour
Mid $52,547.66 per year / $25.26 per hour
Max $61,305.61 per year / $29.47 per hour

For application support, or to check the status of your application, contact Human Resources by e-mailing [email protected] 

Position Duties

WORK PERFORMED
Performs meter reading by:

• Operating reading devices and utilizing meter reading software to download/upload for billing of water usage and entering  updates
• Operating city vehicle on assigned routes and ensuring all work orders have been completed
• Manually opening/closing meter lids; Exposing buried meter; Pumping water out of meters
• Assist as required in investigation of customer usage and billing inquires/complaints

• Setting water meters 
• Establishing meter locations
• Disconnecting service for non-payment; Reconnecting service upon notification of payment
• Restoring disturbed work areas

• Locating and repairing leaks and breaks on service water lines and around meter connections
• Interact with customers to resolve leaks and respond to general questions.
• Conducting water consumption tests
• Replacing defective water meters
• Coordinating maintenance and repairs of assigned work vehicle (moved from performs other duties as assigned by )

• Providing maintenance support to Water and Street divisions, as needed.
• Installing and removing traffic control equipment to secure work areas.
• Working on special projects as assigned
• Providing general City information to customers.
• During emergencies or other unusual situations, assists other divisions and departments as requested.

Minimum Qualifications

MINIMUM QUALIFICATIONS

• High School Diploma or General Education Degree (GED)
• Currently hold, or must obtain within one (1) year of date of hire, a class “D” Water Distribution License from the Texas Commission on Environmental Quality (TCEQ)
• Valid Texas Class C Driver's License - driving record must be in compliance with City policy

• Experience in Customer Service 
• One (1) year of maintenance and/or meter reading experience; or equivalent combination of education and experience. 

• Work is performed in both outdoor and indoor environment.
• May be subject to bending, reaching, stooping, kneeling and lifting (up to 50 lbs.).
• May be subject to dangerous machinery, exposure to extreme weather conditions, potential for physical harm, hazardous chemicals and infectious diseases.

Other Qualifications

KNOWLEDGE, SKILLS & ABILITIES

• Knowledge of customer service techniques.
• Knowledge of City geography and street locations.
• Knowledge of materials, tools, equipment and safety hazards and precautions for water meter repair.
• Knowledge of meter, sewer and water main repair and maintenance techniques and methods.
• Knowledge of safe work methods and techniques.
• Knowledge of computers and related equipment.
• Knowledge of record keeping methods and techniques.
• Skill in utilizing a variety of tools and equipment for utility maintenance.
• Skill in dealing tactfully and courteously with the public and handling difficult customer service situations.
• Skill in effective oral and written communication.
• Skill in data entry.
• Skill in organization of work.
• Works with small handheld tools and equipment 
• Is responsible for encouraging and facilitating a harmonious working environment, therefore, the following interpersonal and personal characteristics are expected:
  • Displays enthusiasm for the job, which includes attendance, performance, and conduct;
  • Ability to work effectively and cohesively with others;
  • Displays courteous, respectful, and polite demeanor towards co-workers and members of the public; and, 
  •  Recognizes the importance of being a team member that creates a positive working environment
  • Maintains and keeps a neat and tidy work area