Supervisor Member Services Debit Card bei Teachers Federal Credit Union

Join Our Team 

For over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Recognized by Forbes Magazine as one of America’s Best-In-State Credit Unions in 2025, Teachers has grown into one of the nation’s leading credit unions. As we expand our reach across the country, we remain focused on being both a Best Place to Bank and a Best Place to Work. From part-time roles to executive leadership positions, Teachers offers a wide range of meaningful career opportunities.   

Summary: 

Supervises and develops Member Services Representatives that respond to requests from business partners and members. Acts as a liaison with vendors to resolve issues/concerns, responds to communications received.

Education and/or Experience: 

• Associates Degree required or four years directly related experience
• Minimum three years banking with Debit Card processing experience required
• Proficiency in Microsoft Excel and Word required
• Experience with Fiserv operating platforms and Salesforce preferred
• Knowledge of applicable laws/regulations related to debit cards and Regulation E preferred
• Oral/written communication, mathematical, problem-solving, multitasking and internet skills, and excellent telephone etiquette required
• Ability to write routine reports and correspondence

Job Responsibilities: 

• Ensures that work is reviewed and approved prior to processing, and that all required information, notations and transactions are accurately documented and verifies that member accounts are provided proper adjustment in accordance with Regulation E timeframes and SLA’s
• Responds to escalated issues to facilitate solutions
• Works in collaboration with the Risk /Fraud Department and Third Party vendors regarding fraudulent debit card activity on member’s accounts
• Approves member requests for Debit Card limit increases
• Ensures that Salesforce Cases are assigned and that team members are aligned with regulation time frames
• Audits and provides oversight on vendor reports pertaining to debit card re-issuance, returned debit card processing and all functions related to the department
• Prepares periodic reports according to policies and procedures and monthly reports for Leadership that reflect dispute activity and debit card production
• Reports and tracks fraud trends that occur to assist in minimizing and preventing further fraud
• Approves/prepares/processes exception items and/or adjustments provided by the Accounting Department
• Perform all duties inherent in the role of a supervisor
• Perform all duties as needed upon request from immediate supervisor

Benefits of Joining the Teachers Team: 

We provide a competitive compensation and benefits package that includes, but is not limited to:   

• Paid time off for vacation, personal days, and holidays 
• Fully-funded pension plan 
• 401(k) company contribution 
• Teachers pays 100% of Dental & Vision premium 
• Tuition reimbursement is offered to full-time employees 
• Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers  

The good faith range for this position is $32 - $37.50/hr. This range is an estimate, based on potential employee qualifications and operational needs. The salary may vary above and below the stated amounts, as permitted by applicable law. 

All candidates will be subject to a background check, credit check, and drug test to determine employment eligibility. 

To learn more about Teachers and to view a full list of our job opportunities please visit https://www.teachersfcu.org/about/careers 

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