Customer Quality Engineer, HW bei Lenovo

The Quality Engineering team is seeking a passionate and driven Customer Quality Engineer to support Desktop, Workstation, and other PC devices. This entry-level role is ideal for individuals who enjoy hands-on problem solving, debugging software and OS issues, and contributing to product innovation. If you're excited by the idea of using AI-enhanced tools to investigate hardware and software defects—and you're not afraid to pick up a screwdriver—we want to hear from you!This is a lab-based position located in Morrisville, NC. Onsite presence is required 5 days per week. The target start date will be November 2025 – January 2026.Key Responsibilities: Conduct failure analysis of customer-reported product defects using AI-enhanced diagnostic tools. Collaborate with product owners and cross-functional teams to resolve technical issues. Drive continuous improvement and innovation in future product designs, with a focus on AI integration. Perform onsite customer investigations to understand and resolve complex issues. Troubleshoot and resolve software image compatibility and deployment challenges, including: Windows OS Applications and drivers Firmware and BIOS Remote deployment and networking System performance and benchmarking Qualifications: Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science or a related technical field. Strong analytical and problem-solving skills. Familiarity with PC hardware components and software environments. Interest in AI technologies and their application in diagnostics and product development. Excellent communication and collaboration skills.Preferred Skills: Experience with Windows OS deployment and troubleshooting. Basic understanding of BIOS, firmware, and driver interactions. Exposure to benchmarking tools and performance analysis. Hands-on experience with hardware debugging tools. Jetzt bewerben