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Dynamic Diversity – Caring Collaboration – Individual Integrity – Community Connection

Residential Manager

Full Time

New Haven, CT, US

Requisition ID: 1674

Salary Range: $25–$28/hour

Schedule: 32 hours per week: Sunday: 8 hours (flexible), Monday & Tuesday: 4:30 p.m. – 10:00 p.m., Wednesday & Thursday: 4:30 p.m. – 9:00 p.m., Plus 4 flexible administrative hours

 Chapel Haven Schleifer Center is an award-winning nonprofit company devoted to empowering adults with disabilities to live independent and self-determined lives. We believe self-advocacy supports the growth of our individuals and collaborate with them to create services that foster independence. In 2022, we celebrated 50 years of excellence in the field of disabilities and continue our dedication to building a diverse, inclusive, and authentic workplace. If you share our core values of dynamic diversity, caring collaboration, individual integrity, and community connection, we want to hear from you!

Why consider a career at CHSC? 

Comprehensive benefits: Full-time employees receive a complete benefits package, including paid time off and tuition reimbursement.

Flexible Opportunities: Part- time employees enjoy a flexible schedule, valuable hands-on experience, and the opportunity to make a meaningful impact on the lives of the individuals we support. Select Benefits may also be available.

Room for growth: We offer a professional yet warm and welcoming workplace with opportunities for career advancement

Staff longevity and Development: over 50% of our staff have been with us for 5+ plus years, many of whom started in entry-level roles and have grown into fulfilling, long-term careers spanning 10 plus years.

A culture of Community and Compassion: We take pride in our strong sense of community, teamwork, and dedication to making a difference in the lives of those we serve.

Join us and become part of the team that values professional growth, meaningful work, and in a culture of care.

The Role:

The Residential Manager oversees Residential and Overnight staff Sunday through Thursday, ensuring high-quality programming and support for REACH students. The Residential Manager provides leadership in staff supervision, training, apartment management, and program operations, while serving as a primary point of contact for families during scheduled hours. As a Residential Manager, you will play a key role in creating a safe, supportive, and engaging environment for students and staff alike.

Essential Responsibilities:

• Supervise Residential and Overnight staff; conduct daily debriefings.
• Recruit, train, and coach new Life Skills Instructors (apartment procedures, assessments, Set-Works).
• Provide performance feedback, disciplinary action, and staff evaluations.
• Maintain staff compliance with agency training requirements.
• Collaborate with Special Education Teachers on curriculum and student programming.
• Participate in Focus Group meetings, ensuring structured goals, follow-up, and accountability.
• Attend IDT meetings and provide residential updates.
• Support student events and apartment activities.
• Oversee apartment inventories, supplies, and cleaning schedules.
• Establish supply purchasing schedule and designate responsible staff.
• Manage Apartment Kitty Money, including usage procedures and record-keeping.
• Oversee apartment turnovers and readiness for Week Visitors; maintain ownership of the Week Visitor binder.
• Secure staffing coverage and provide direct or overnight coverage as needed.
• Conduct overnight staff check-ins at least twice monthly.
• Review and submit payroll bi-weekly; communicate program updates.
• A point of contact for families during scheduled hours.
• Maintain Medication Certification; oversee medication packing/distribution.
• Provide transportation as needed (use of personal vehicle may be required).
• Assist other Chapel Haven departments assigned.

Minimum Education Requirements:

Associate or Bachelor’s degree in Human Services or a related field, or equivalent experience.

Required Knowledge, Skills and Abilities:

• Supervisory experience required; prior work in a 24/7 residential program strongly preferred.
• Valid Connecticut driver’s license and ability to obtain/maintain State Medication Administration certification.
• Strong leadership, communication, and problem-solving skills.
• Ability to manage competing priorities, adapt to flexible scheduling, and maintain positive relationships with staff, students, and families.

Do not meet every single requirement? Studies have shown that women, LGBTQ+, and people of color are less likely to apply to jobs unless they meet every single qualification. If you are excited about this role but your experience does not align perfectly, we encourage you to apply. You may be just the right candidate for this or other roles at Chapel Haven!

Dynamic Diversity – Caring Collaboration – Individual Integrity – Community Connection