Licensing and Contracting Forms Analyst bei Verisk Analytics

Summary:

This role is responsible for managing the insurance licensing and contracting form library and data-mapping code for a growing SaaS solution provider, under the direction of the Project Manager for Forms.

Essential Functions:

• Manage large library of PDF forms with exceptional attention to detail.

• Program data mapping logic into the forms catalog to apply the appropriate data to the correct forms based on complex rules using XSL/XML code language.
• Act as Tier One Support contact for form and data-mapping related updates/issues/questions.
• Effectively manage large amounts of incoming form and data-mapping related support and update requests.
• Resolves form and data-mapping problems by clarifying the customer’s need, determining the cause of the problem, selecting and calmly explaining the best solution to solve the problem, and expediting correction or adjustment.
• Troubleshoot and calmly work with end users via phone & remote screen sharing.
• Escalate problems to appropriate individuals within the SuranceBay team.
• Provides timely feedback to the company regarding form and data-mapping failures or customer concerns.

• Versatile attitude with the ability to work within a small team.

Competencies:

• Exceptional Organization Skills

• Customer/Client Focused
• Problem Solving/Analysis
• Technical Capacity
• Time Management
• Communication Proficiency
• Stress Tolerance/Patience
• Teamwork Oriented

• Insurance industry knowledge or proven ability to learn

Requirements:

• Reading/writing XSL/XML Code

• Ability to Interpret Complex Rules
• Insurance industry experience (ideally within Licensing and Contracting).
• Ability to multi-task, prioritize and manage time effectively.
• Proven customer support experience.
• Strong phone and e-mail contact handling skills
• Ability to easily adapt to changing work situations.

• A quiet home work space with fast, reliable internet.

Preferred Education and Experience:

• XML/XSL coding experience highly preferred, or the proven ability to learn any coding language

• Licensing and Contracting experience preferred.

• Proven customer service experience.

Position Type and Expected Hours of Work:

This is a full-time, work-from-home position.

Monday through Thursday: 8:30AM to 5:30pm
Friday: 8:30AM to 4:00PM

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this position. Duties, responsibilities and activities may change at any time with or without notice.

#LI-MC1

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed. 

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland.  We value learning, caring and results and make inclusivity and diversity a top priority.  In addition to our Great Place to Work® Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.

We’re 7,000 people strong.  We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

 Verisk Businesses

Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision

Claims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences

Property Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient

Extreme Event Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.

Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance

Marketing Solutions — delivers data and insights to improve the reach, timing,relevance, and compliance of every consumer engagement

Life Insurance Solutions – offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.

Verisk Maplecroft — provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Verisk Analytics is an equal opportunity employer.

Verisk invests in a benefits package for all employees that includes but is not limited to the following: Health Insurance, a Retirement Plan, and a Paid Time Off program. We offer a competitive total rewards package that includes base salary determined based on role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and / or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

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