Scheduling Coordinator bei Orlando Health

About Baptist Health Medical Group

Baptist Health Medical Group is a physician-led group established on a foundation of compassionate care and clinical excellence. Guided by this commitment to compassion and excellence, our teams of physicians, advanced practice professionals, nurses, clinicians and office staff work together to meet every patient’s total healthcare needs.

As part of Baptist Health’s extensive network of comprehensive healthcare services, Baptist Health Medical Group is committed to providing the community easy access to integrated care. Our expansive range of practices offer close-to-home locations and convenient appointment options.

Providing expert care in over 18 areas of focus — from primary care to specialty institutes — Baptist Health Medical Group includes more than 600 physicians and advanced practice professionals.

Health Offers Great NEW Competitive Pay and Great Benefits Package that Includes:

• Medical, Dental, Vision
• 403(b) Retirement Savings Plan
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Time Off (up to 5 weeks to start)
• Life Insurance
• Extended Leave Plan (ELP)
• Family Care (childcare, elder care, pet care)
• Paid Parental Leave
• Pet Insurance
• Car Insurance
• Educational Benefits including tuition reimbursement & monthly payments to help pay down any graduated school debt

ALL BENEFITS START DAY ONE

Job Summary 

The Scheduling Coordinator will communicate regularly with physicians, which may include, patients, ancillary and surgical areas to involve: scheduling, rescheduling, and cancellation of single/multiple tests and procedures.

Essential Functions

 Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
 Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
 Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
 Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy
 Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.
 Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.
 Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.
 Consistently reviews the schedules daily and communicates all changes to appropriate staff.
 Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.
 Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
 Identifies customer service issues and resolves or initiates necessary follow-up.
 Adheres to all portions of the Orlando Health Professional Appearance Policy at all times.
 Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
 Maintains compliance with all Orlando Health policies and procedures. 

Other Related Functions

 Maintains regular communication with the practices regarding scheduling matters, as deemed necessary.
 Attends departmental meetings/in-services and participates in process improvement initiatives.
 Assume the responsibility for professional growth and development.

Education/Training

 High school graduate or equivalent.
 Must complete Orlando Health medical terminology course within 90 days of hire.

Licensure/Certification

None.

Experience

 One (1) year of retail, customer service or health care.
 Computer experience required.