Operations Supervisor bei Leidos QTC Health Services

Do you crave a career that truly makes an impact in people’s lives? Do you thrive on problem-solving and finding solutions? Join a dedicated, tight-knit team that creates an immediate and meaningful impact every day.

Leidos QTC Health Services is seeking an Operations Supervisor on our Veterans Services team.  As an Operations Supervisor you will be responsible for overseeing the operational aspects of ongoing projects and serves as a liaison between project management and planning, project team. Oversees the status of operational issues, schedules, and prepares reports. Monitors and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives.

Primary Responsibilities:

• Responsible for the specific team performance in order to achieve the operational goals of timeliness, quality, and customer service.
• Responsible for coordinating subordinate employee recruitment, performance assessment, work assignments, salary, and recognition/disciplinary actions.
• Manage processes and procedures to ensure timely and quality completion of work according to clients contractual obligations.
• Responsible for the daily operational workflow, to include communication with external and internal customers, resolution of claimant, provider, and client issues, and identify workflow concerns for specific cases and employees.
• Ensure the use of best practice workflows and operational excellence in activities are utilized.
• Direct the training of team members on workflow and contractual modifications expeditiously.
• Manage processes focused on effective customer service, ensure immediate escalation of issues, and participate in meetings to discuss the case management process.
• Analyze and report on a monthly and quarterly basis operational statistic.
• Perform other duties and responsibilities as assigned.

Required Qualifications:

• Bachelor’s degree from an accredited college in a related discipline, or equivalent experience/combined education
• 3 years of prior relevant experience
• 2 years of supervising or leading teams or projects
• Strong working knowledge of case management programs
• Possess excellent organizational and follow up skills, with a strong attention to detail to meet deadlines
• Possess and demonstrate skills necessary to analyze information to provide feedback and process improvement to direct reports
• Strong leadership skills with the ability to prioritize, delegate, and communicate effective problem resolutions to direct reports and key stakeholders
• Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation

Preferred Qualifications:

• Experience supervising or managing a medical practice highly preferred
• Comprehensive understanding of internal standardized workflow/procedures
• Leidos QTC Health Services quality assurance experience preferred
• Have extensive knowledge of the VA Pre-Discharge and International disability contract

Additional Info: 

• Must be flexible to work 8-hour shifts between the hours of 6:30 am - 6:00 pm (Monday – Friday).  Possible weekends, evenings and holidays.
• Training is onsite 4400 N.W. Loop 410, Ste 500 San Antonio, TX 78229.
• Position is located onsite at 4400 N.W. Loop 410, Ste 500 San Antonio, TX 78229.
• Hybrid position

About Leidos QTC Health Services

Leidos QTC Health Services collaborates closely with government and non-government customers to address current and future program needs within the health services domain. We specialize in disability-focused medical examinations, independent medical exams and review services, occupational health services, diagnostic testing, and case management solutions. As innovators, we focus on advancing technologies that improve service delivery, with a particular emphasis on enhancing accessibility for examinees in rural communities. With a proven track record of continuous improvement and steady growth, we now handle over 2 million appointments annually. Visit www.qtcm.com for more information.

Compensation and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

This role may fall under the Service Contract Act (SCA), a federal law which provides for a U.S. Department of Labor-prescribed minimum prevailing rate of pay and certain benefit levels. Where appropriate, Company-provided benefit plans such as comprehensive leave, holiday, medical, dental, life, accident, disability coverages, retirement plan contributions, and other health and welfare benefits and payments are utilized to meet these obligations. 

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos QTC Health Services will also consider for employment qualified applicants with criminal histories consistent with relevant laws.