Customer Service Representative bei Companion Veterinary Pharmacy

Description

We are local to North Carolina and proud to serve our community. As the only pet pharmacy of its kind built by veterinarians, we work directly with veterinarians to ensure the best care pets. 

At Companion Veterinary Pharmacy we are deeply committed to both our staff and the animals entrusted to our care. Choosing a career at a veterinary hospital can be incredibly rewarding and satisfying for those who have a fervent passion for animal welfare and a desire to positively impact the lives of pets and their owners.

Joining the team at Companion allows you to work with animals and acquire valuable experience in addressing various medical conditions. Our team enjoys the high level of medicine we provide and the vibrant and collegial environment. As a valued team member, you’ll contribute to the overall health and well-being of animals in your community while collaborating with colleagues who share your enthusiasm.

Schedule Monday - Friday

Ideal Candidate:

• Strong communication skills
• Ability to work independently, prioritize tasks, and meet deadlines
• Commitment to maintaining the highest standards of accuracy and compliance
• Gets excited about business process improvement
• Always looking to make processes more efficient and effective using technology
• Willing to listen, adapt and try new things and other people’s ideas

Duties/Responsibilities:

• Greeting and interacting with clients in a friendly, professional, efficient manner
• Receiving and managing incoming calls, e-mails, and text communications.
• Processing payments.
• Relaying basic prescription information as directed by pharmacist or pharmacy technician.
• Maintain and update client records and patient information.
• Assist with administrative tasks, such as filing, data entry, and inventory management.
• Address and resolve client concerns or issues promptly and courteously.
• Other duties as assigned

Required Skills/Abilities:

• Intermediate computer proficiency
• Basic arithmetic skills
• Ability to maintain confidentiality
• Excellent organizational, time management, and prioritizing abilities
• Personable, empathic disposition
• Capacity to work well during distressing situations

Requirements

Physical Requirements:

• Ability to sit for extended periods of time and walk intermittently
• Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers Ability to stand for extended periods of time.
• The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds with or without accommodation

Education and Experience:

• Previous veterinary or healthcare experience preferred.

Benefits:

• A choice between two medical plans with prescription drug benefits
• Dental and vision coverage are available
• 401(k) Savings Plan with employer match, including immediate vesting
• Life insurance for yourself, your spouse, and eligible dependents is available
• Paid time off / holidays
• Health Savings Account available
• Short-term disability available
• Supplemental critical illness and accident plans are available
• Uniform allowance
• Employee assistance program

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.