Scheduling Specialist bei Nuclear Care Partners

Float Scheduling Specialist

Oak Ridge, TN

Nuclear Care Partners is seeking a Scheduling Specialist to join our incredible team in Oak Ridge, TN. Our ideal candidate will be a detail-oriented problem solver with exceptional customer service skills and the ability to be flexible and adapt to change. If you have a heart for service and a desire to impact the lives of atomic heroes, we want to talk to YOU!  

Shifts: Monday-Friday 8am-5pm. In-office setting.

Compensation/Benefits:

• Medical/Dental/Vision Insurance
• 401k option
• Paid Time Off
• Life Insurance
• Employee Assistance Program
• And More!

Responsibilities:

• Excellent communication skills, interacting with patients, family members and staff, ensuring patient is receiving superb care and service. 
• Must be very detail oriented, completely staffing each patient in advance, and be willing to make adjustments in the moment as needed. 
• Ambassador of the organization, weekly check-ins with patients and patient families to determine a change in schedule (different times, days, etc.). 
• Works under the direction of the branch leader to ensure that all patient visits are scheduled and staff are appraised of their schedules. 
• Develops a monthly schedule for 100 employees or more. 
• Able to maintain a consistent schedule of caregivers for the patient and a desirable schedule for nurses and aides. 
• Manage On-Call schedule for the branch, specifically for 24-hour patients. 
• Monitor reports of daily nursing hours utilized for the branch. 
• Manage call offs, missed visits, and late staff and coordinates with the branch leaders daily/weekly regarding patterns and trends. 
• Maintains a pool of staff to fill call off shifts, and handles these situations quickly and effectively. Monitor call off situations to determine if there are problems that need to be resolved. 
• Strong computer skills to prepare, change, and update the schedule. 
• Reviews the approved time off requests and schedules patients accordingly, to include; vacation, leave of absences and unpaid time off. 
• Solve problems quickly, while maintaining the highest level of professionalism and customer service.
• Must be able to be flexible and committed to scheduling, especially when after hours or last minute situations arise.
• Focuses on attention to detail to ensure mistakes do not occurs, that schedules are communicated in a timely fashion and all staff/patients are aware of changes. 
• Performs other duties as assigned. 

Qualifications: 

• High School Diploma or GED required
• Excellent writing, organizational, and time management skills
• Ability to work independently, multi-task, prioritize and function in a team environment.
• Must possess a professional, courteous, and customer-oriented demeanor. Must be discrete, trustworthy, and possess high level of integrity. 
• Minimum 2 years scheduling experience in a clinical or healthcare organization strongly preferred

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, qualifications, or skills required for the role.