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Patient Services Representative - Twin Cities Orthopedics bei Twin Cities Orthopedics

Twin Cities Orthopedics · Edina, Vereinigte Staaten Von Amerika · Onsite

$38,105.00  -  $56,451.00

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The Patient Services Representative is responsible for patient registration and check-in as well as additional administrative support functions while maintaining excellent customer service.

This is a full-time position working M-F between the hours of 4:45 am - 5:00 pm out of Crosstown Surgery Center in Edina.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Essential Functions:
  • Greet and register surgery patients. Obtain all appropriate insurance information and signatures from patients at the time of registration.
  • Verify all patients’ insurance is accurately updated.
  • Responsible for entering all new or changed patient information from pre-op phone call into system prior to patient having surgery.
  • Responsible for courteous and respectful communication with patient’s families and guests.
  • Responsible for all patient chart preparation.
  • Responsible for upkeep of patient waiting areas.
  • Responsible for monitoring fax machine.
  • Manage and retrieve history and physical (H&Ps) process for upcoming surgery patients, as needed.
  • Assists with patient pre-operative phone calls as needed.
  • Accountable for reporting occurrences through the center’s established reporting process related to employee and/or patient/visitor events.
  • Fosters the developmental and educational process of self, colleagues, orientees and students (includes functioning as a preceptor as needed).
  • Participates in acceptable continuing education, fostering career and skill development including meeting departmental continuing education requirements.
  • Assists in managing controllable costs by the proper, non-wasteful use of surgery center resources.
  • Any and all other duties as assigned.

Education and Experience Requirements:

  • High School diploma/GED or equivalent
  • Customer Service experience required
  • Medical terminology knowledge preferred
  • Administrative or Medical Office experience preferred

Benefits & Compensation:  

  • Actual starting pay will vary based on education, skills, and experience.
  • We offer a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts - to learn more click here.

Essential Requirements:

Ability to:

  • Comply with company policies, procedures, practices and business ethics guidelines.
  • Complete job required training.
  • Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
  • Demonstrate prompt and reliable attendance
  • Work in the clinic, office or surgery center during business hours 
  • Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
  • Frequent lifting and/or moving up to 25 pounds with occasional lifting and moving of a maximum of 50 pounds may be required
  • Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
  • Communicate and interact in a respectful and professional manner
  • Prioritize workload while being flexible to meet the expectations of the daily operations
  • Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
  • Understand and execute a variety of instructions
  • Effectively operate equipment and communicate on and operate the phone system
  • Work independently with minimal supervision
  • Travel to other work locations, if required

Performance Expectations – i-Health’s Core Values:

  • Integrity - Do the right thing and take responsibility for what you do and say
  • Service - Consistently contribute to deliver an exceptional experience
  • Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
  • Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
  • Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

  • Surgery center setting

Notes:

  • Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008. 
  • We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here:  http://www.uscis.gov/e-verify/employees
  • This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.
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