Front Desk Supervisor bei Loudoun County Government, VA

About the Department

Loudoun County is one of the fastest growing counties in the country, known for its excellent quality of life and strong economy, while embracing its historic presence. Located 35 miles west of Washington DC, Loudoun County offers a diverse blend of cultural, recreational, and educational opportunities.

The Loudoun County Health Department provides health services that enhance and ensure the health of all Loudoun County residents including protecting the environment, preventing the spread of disease, and promoting health.

Position Duties

The Loudoun County Health Department is seeking a skilled, independent, and highly motivated individual to join our team to supervise the administrative and front desk operations at our Ashburn, VA location. This is a new full-time role with core work hours of Monday–Friday, 8:30 a.m. to 5:00 p.m.

As a Customer Service Supervisor, you’ll play a key role in protecting and improving the health of Loudoun County residents. This is a meaningful opportunity to make a direct and lasting impact in our community.

Key responsibilities include, but are not limited to:

• Supervises front counter, medical reception operations.
• Follows standard operating procedures to assure accountability and accuracy of billing and cash handling operations.
• Supervises staff, including assuring appropriate training and competency of staff.
• Evaluates assigned staff performance in accordance with County and Human Resources (HR) policies; provides regular feedback; completes appraisals of performance; ensures staff adheres to all applicable policies and procedures of the Department and of the County.
• Coordinates services, policies, procedures, and staffing to meet service demands.
• Manages confidentiality of personally identifiable information and/or client medical information in accordance with HIPAA and applicable privacy regulations.
• Provides courteous and timely customer service to County staff, vendors, visitors, and the public.
• Manages all aspects of multi-line telephone system for office; answers, screens, and transfers incoming calls to the proper inter-department staff or outside agency with courtesy and consideration to the situation.
• Manages of fleet of vehicles used by staff for conducting county business.
• Reconciles laboratory billing.
• Operates electronic health record systems.
• Completes safety checks of facility. Completes work orders for maintenance and repairs.
• Resolves customer problems and concerns, including issues involving difficult clients.
• Reconciles daily billing, collections, and deposits.
• Processes client checkout and payments.
• Uses automated systems and other software to effectively serve customers and work with programs.
• Determines, collects and processes program fees according to defined processes and policies.
• Manages file room, including the appropriate filing and storage of client records.
• Ensures efficient and effective use of County equipment and property, in accordance with all applicable policies and procedures.
• Performs other duties as assigned.

Minimum Qualifications

High School diploma or equivalent; four (4) years of related work experience.

Preferred Qualifications:

• Associate’s degree or higher in a related field.
• Supervisory experience in a medical practice.
• Medical reception experience.
• Public Health experience.
• Experience working with medical billing and coding.
• Experience working with electronic health records.
• Excellent customer service skills and attention to detail.
• Excellent communication skills, both verbal and written.
• Fluent in both English and Spanish.

Other Qualifications

• Complete pre-employment background which includes criminal, credit, and DMV checks.
• Valid driver's license and good driving record (driving records may be reviewed annually for continued qualification).
• Complete FEMA ICS Certifications 100 and 700 within six (6) months of hire.