Operations Supervisor - AC Hotel Cleveland Circle bei Colwen Hotels

AC Hotel Cleveland Cirlcel, a Colwen Hotels property, is seeking an experienced and detail-oriented Operations Supervisor to join our team. In this role, you will be responsible for the day-to-day operations of front office and F&B Outlet teams, with a focus on guest and associate satisfaction. To be successful in this position you should have passion for delivering a superior service experience and developing our associates.

Colwen Hotels is a hospitality group built on hard work, character and authenticity. We cultivate ideas and empower individuals to bring forward- thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states. With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth and opportunities.

General Responsibilities:

Train and support all associates and ensure performance in accordance with established hotel brand/Colwen standards
Ongoing review of staff to ensure adherence to established policies and procedures
Conduct monthly reward and recognition meeting /celebrate hotel and associate achievements
Establish and maintain open collaborative relationships with direct reports, team members
Compliance with Federal & State Labor laws
Respond to inquiries concerning hotel policies and service
Receive and process advance registration payments
Send letter of confirmation/return checks when registration denied
Greet VIP’s when applicable
Arrange for special services as requested
Enforce all cash handling, check cashing and credit policies
Verify banks and deposits at end of shift
Analyze rate variance, monitor credit report and maintain close watch on daily house count
Review daily front office work and reports generated by Night Audit
Tour public rooms, investigate disturbances
Active participation in budgeting and forecasting to maximize hotel revenue and profits
Ongoing financial reports review to analyze budget, revenue and profitability targets and take action as needed
Identify areas of concern and develop strategies to improve performance
Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses
Identify service issues and trends. Facilitate creative solutions to overcome obstacles and insure continuous guest satisfaction results
Balance cost controls with exceptional customer service and associate satisfaction

We’ve got you covered: Benefits & Perks

Medical Insurance with Company-Funded HRA
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Wide-Array of Supplemental Insurance Offerings
Paid Time Off Programs
Employee Assistance Program
401K Plan – Traditional & Roth Options with Employer Match
Hotel Discount Travel Program for Associates & Family
Exclusive Associate Discounts – Travel, Entertainment, & Retail
Training and Development Programs
Career Advancement Opportunities

Requirements:

Two year college degree or equivalent hospitality experience preferred
At least one year hotel supervisory experience
At least one year housekeeping experience, supervisory preferred
Excellent verbal and written communication skills
Reliable with ability to multi-task and work under pressure
Excellent interpersonal and customer service skills

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V