First Response Case Manager bei Salvation Army

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better.  It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Position Title: Case Manager – First Response
Classification: SCHADS Crisis Level 2.1
Department: Social Mission – Homelessness Services (Caboolture)
Employment Type: Full-Time | Permanent

Why this role matters

The Salvation Army (Salvos) is one of the largest providers of homelessness services across the country. Our philosophy is that every person should be afforded dignity and respect and that no one should be without a safe, affordable, and secure home. We provide services and supports to adults, and families with accompanying children in the form of accommodation, case management, assertive outreach, financial assistance, community connection and referral services. 

About the role

We’re seeking a passionate and skilled Case Manager (First Response) to join our frontline Homelessness Services team in Moreton Bay. In this vital role, you’ll provide case management support to people within the Immediate Housing Response program. When working from our Caboolture and Redcliffe sites, you will also form part of the first point of contact for people in crisis – offering immediate support, assessment, and connection to longer-term solutions. You'll work predominantly face-to-face and in a mobile support capacity across the region, supporting individuals and families to find stability, safety, and hope. You will also provide a remote response to community members and participants through phone and email.

How you will make an impact

As a First Response Case Manager, you’ll provide:

• Immediate intervention and triage – via phone, email, and walk-ins
• Person-centred case management – creating and implementing support plans tailored to individual strengths, goals and circumstances
• Crisis support and referral – using tools such as QHIP, AVHHTS, and safety planning
• Collaborative care – working closely with a supportive team to deliver a coordinated, trauma-informed response
• Ongoing assessment and advocacy – from initial contact through to exit planning
   

You’ll be a key part of our mission to deliver outcomes aligned with state and national homelessness strategies, and a person-led, resilience-building approach to care.

What you will bring

• A degree in Social Work, Welfare, Community Development, or related field (or equivalent experience)
• Proven experience in case management and client assessment, ideally within the homelessness or crisis support sector
• A current QLD Working with Children Check
• A valid Driver’s Licence

What we offer

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:  

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit. 

• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities. 

• Access to EAP and health & wellness initiatives incl Fitness Passport 

• Ongoing training and development opportunities that enhance on the job skills and proficiency. 

• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts. 

About us 

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity. 
 

How to apply:

Are you ready to make a difference and help individuals rebuild their lives? Please submit your resume and cover letter detailing your alignment with the role's requirements.   Together, we can create lasting change and build a more inclusive and compassionate community. 

Applications will close as soon as a suitable candidate is secured.  

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration