Security Officer bei La Casa del Zorro

Position Description

JOB TITLE: Security Officer

DEPARTMENT: Security

REPORTS TO: General Manager

ESSENTIAL PURPOSE:

To serve as a public relations liaison between the hotel management and guest and to help protect the hotel, its guests, and its employees from personal injury and from loss of damage of property.

ESSENTIAL DUTIES:

• To respond to all guest and hotel requests, and emergency situations in a timely and professional manner
• To interact with all guest and employees in a congenial and sincere manner, and conduct all actions professionally and confidentially.
• To continuously patrol and inspect assigned areas as scheduled, and promptly report all irregularities, hazardous conditions, and suspicious occurrences.
• To enforce all company policies, and city, county, state, and federal laws and ordinances.
• To help maintain orderly and safe conduct of all guests and employees while on
• To help prevent unauthorized removal of guest or hotel property from the rooms, common areas, operations, or premises.
• To ensure daily lock-up and safety procedures, as specified, in all designated
• To assist, as directed, to investigate incidents of suspected theft or misconduct by employees.
• To administer First Aid and CPR to guests and employees, as needed, following all precautions as specified in blood-borne pathogens plan
• To properly investigate and document, as specified, all guest and employee incidents relating to illness, injury, theft or damage of property.
• To be completely familiar with all standard procedures for responding to all types of emergencies.
• To promote employee awareness of safety and familiarity with specific emergency
• To comply with and enforce among La Casa Del Zorro staff, all company safety regulations.
• To satisfactorily perform, as directed, routine daily administrative tasks, including key control and daily filing of reports and logs.
• To satisfactorily perform, as directed, routine weekly administrative tasks including updating company-owned vehicle registration; key control; group activity board maintenance; restocking inventory of workers' comp and Security Department forms; and maintaining key boards.
• To conduct and document, on a monthly basis and as directed, inspections of fire extinguishers, guest rooms, alarm panels, and hallway smoke detectors and emergency lights.
• To conduct monthly inventory of Security equipment, including flashlights, light sticks, and reporting documents, and promptly report any shortages or problems.
• To conduct monthly inspection of Security officers' key sets, to ensure all are accounted for and are in usable condition.
• To yearly update CPR/First aid certificates of Security staff
• To satisfactorily perform, as directed, routine service tasks for the hotel, including handle Lost and Found articles.
• To follow all specified procedures to correctly handle cash.
• To follow all policies and procedures of JC Resorts LLC.
• To promptly report any conditions that might hinder Security operations.
• To maintain the cleanliness and safety of work areas at all times.
• To practice safe work habits at all times, to avoid injury to self and others, including the safe operation of all power-driven machinery.
• To comply with company and departmental safety rules and regulations, including the proper handling of all relevant equipment and machinery.
• To attend all mandatory meetings as directed.
• To perform other tasks, including cross-training, as directed.
• To monitor the safety and security of the hotel, property and guest.
• To monitor the camera system to ensure.
• To confirm the operation and functionality of the camera systems daily.

JOB KNOWLEDGE & EDUCATION LEVEL: High school diploma or equivalent required. AA degree in Police Sciences or related field preferred. English fluency required. Spanish fluency preferred. Valid California Guard Card is required. Valid California Driver’s License and proof of personal automobile insurance coverage is required. Current DMV record must be free of any incident of reckless driving, and/or excessive speeding citation. Must have minimum two years law enforcement, military, or security experience. Familiar with "Powers to Arrest." Familiar with OSHA, SB 198, local Department of Health regulations, and relevant current laws governing handling of hazardous substances. Must never have been convicted of a felony or other crimes or offenses involving moral turpitude and inappropriate conduct both at the time of hire and during the term of employment. Basic typing and clerical skills preferred. Previous hotel experience preferred. Guest service experience preferred.

SKILLS AND APTITUDES: Diplomatic and calm. Detail oriented. Organized and efficient. Safety- minded. High quality standards for production and service. Courteous, friendly manner. Customer service focus. Good team player. Honest and trustworthy. Strong communication and interpersonal skills. Decisive. Able to work productively with little supervision.

WORKING ENVIRONMENT: Works approximately equal amounts of time in/outdoors. Minimal exposure to hazardous substances and fumes. Bi-level structures. Extensive property. Indoors: temperature controlled, clean, and well-lighted office. Outdoors: Exposed to weather conditions. Walks on all surfaces, including carpet, concrete, grass, and uneven tile. Possible exposure to blood- borne pathogens. Flexibility to work all shifts with notice. service needs. Frequently works behind hot range. Makes occasional short trips to walk-in freezer and refrigerator. Kitchen may be moist, odorous, and warm from cooking foods. Kitchen floor is uneven, and may be slippery from moisture and grease. Business levels may require fast work pace. Possible exposure to blood-borne pathogens.

PHYSICAL DEMANDS: Walks/stands approximately 75% of shift. Drives/sits approximately 25% of shift. Uses personal computer approximately 5-20% of shift. Must be physically fit and have the endurance to run a minimum of 5 minutes to quickly respond to emergencies in any part of the property. Bends, stoops, and reaches to perform routine job tasks. Frequently required to handle and move objects weighing up to 50 lbs. over short distances. Flexibility and good reflexes required to operate electric carts. Must be able to work rotating shifts. Frequent use of stairs, daily.

NON-EXEMPT POSITION: Non-exempt employees are subject to the wage and hour laws and entitled to overtime pay. All overtime work by a non-exempt employee must be approved in advance by the employee’s supervisor, the General Manager, or other designated manager at the property. Non-exempt employees who work overtime without prior approval are subject to disciplinary action, including termination.

EQUAL EMPLOYMENT OPPORTUNITY: JC Resorts LLC is an equal opportunity employer and provides reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability, unless doing so would impose an undue hardship. Any requests for a reasonable accommodation must be directed to: Wendy Burke wburke jcresorts.com

AT-WILL EMPLOYMENT: The relationship between JC Resorts LLC and the employee is for an unspecified term and is considered at will. This means that the terms and conditions of employment may be changed, with or without cause and with or without notice, including, but not limited to termination, demotion, promotion, transfer, compensation, benefits, duties and location of work. No one other than the President of the Company has the authority to make any verbal or written agreement contrary to this provision and any such agreement must be put in writing and signed by the President before it is effective.

JC Resorts LLC reserves the right to modify and update this Position Description as needed

I have read and understand the above-referenced job requirements and have the ability to perform all of the essential duties listed herein. I agree to comply with the Company’s performance standards and understand that I will need to be flexible in order to accommodate the changing needs of the business operation. I further agree to comply with the rules and regulations set forth in the Employee Handbook and agree to abide with any departmental policies.

I acknowledge receipt of a copy of this job description.

The expected base wage range for this position is: $17.75 to $23.25 per hour. This position may be eligible for additional compensation according to the Company’s policies, as they may be amended from time to time.