Floating Relationship Banker bei THE NORTH COUNTRY SAVINGS BANK

Description

JOB DESCRIPTION-RELATIONSHIP BANKER

Position Title: Floating Relationship Banker

FLSA Status: Non-Exempt

Department: Retail Banking

Location: Varies on Bank Needs

Reports to: Massena Branch Manager 

Supervises: None

Travel: As Needed 

Date Last Revised: October 3rd, 2025

**This document in no way states or implies that these are the only duties to be performed by the employee occupying this position. **

POSITION SUMMARY:

• The individual in this position will build and maintain relationships with the customer by providing a wide range of customer services such as opening new accounts, originating consumer loans, assisting in the mortgage loan process, and assisting customers with queries concerning financial institution services.
• This position will assist in developing and strengthening the customer experience by providing excellent customer service that is focused on innovation and adoption of digital, self-serve and interactive technologies.  
• This position has high customer contact, and the individual is expected to be visible within the community, promoting financial products and services to new and existing customers.

Essential Functions:

• Responsible for sharing and recommending the banks full scope of resources with customers, including traditional in branch services and digital capabilities. 
• Take a sales-oriented approach to customer service.
• Effectively and efficiently provide a complete range of customer services at the financial institution, including, but not limited to, opening new accounts, interviewing personal loan applicants, and explaining available financial institution products and services.
• Personally, answer incoming phone calls, provide information, and answer questions related to available deposit products and loan products.
• Effectively cross sell our products and services.
• Greet customers when they enter the branch and establish a professional, friendly rapport.
• Evaluate customers’ financial needs and provide banking solutions.
• Provide ongoing banking relationships with existing customers.
• Ensure customer satisfaction and resolve issues with banking products or services.
• Participate regularly with community organizations and related projects. 
• Display a consistent effort to build and maintain strong internal and external relationships. 
• Additional duties to help support Branch Manager in day-to-day duties and during any extended absence.
• Occasionally, perform teller duties. 
• Maintain knowledge of all branch policies and procedures, particularly those that affect teller line functions such as approval of checks, overrides and power of attorney. 
• Maintain an NMLS number and solicit mortgage loans, personally interview loan applicants, and offer available options.

Performance Factors:

Attendance and Dependability: The employee can be depended upon to report to work at the scheduled time and strives to keep absences minimal. The employee can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious about assignments.

Communication and Contact: The employee communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the bank.

Relationships with Others: The employee works effectively and relates well with others including supervisors, colleagues, and individuals inside and outside the Bank. The employee exhibits a professional manner in dealing with others and strives to maintain constructive working relationships.

EDUCATION, EXPERIENCE, and SKILLS: Education:

Bachelor’s degree preferred, but not required.

  Completion of ABA Universal Banker Certificate.

  Completion of Digital Banker Certificate.

Experience:

Experience in a financial institution or retail services setting.

Sales experience is beneficial.

Customer service experience is expected.

Skills:

Basic understanding and knowledge of bank loan products and services

A desire to develop and utilize cross-selling, management, and organizational skills.

AMERICANS WITH DISABILITIES SPECIFICATIONS

Physical Demands

The Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to sit for extended periods of time; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop; kneel; crouch; talk or hear. The employee may occasionally be required to lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate. 

I have received and read this job description and acknowledge that I am able to perform the essential

functions of this job with or without reasonable accommodation.

Name

Signature Date

Receipt of this job description in no manner constitutes an offer of employment.