Director, Account Management - Bain Consulting Team bei MarketOnce

About the Opportunity: 

The Director, Account Management for the Bain Consultancy Services team is a critical leadership position responsible for overseeing and growing our largest client book. This leader pairs strategic vision with operational excellence, ensuring the Bain team executes day to day operations with discipline while surfacing and driving opportunities for profitable revenue growth. The Director partners closely with executive leadership to set priorities, develop client strategies, and operationalize targeted outreach. A top-tier consulting background (strong preference for former Bain, BCG, or McKinsey) enables effective engagement with senior stakeholders and delivery of meaningful client outcomes. 

What You'll Do:

Strategic Oversight & Operational Excellence 

• Oversee and optimize day-to-day management of the Bain team across outreach, response management, fielding, and follow-up.
• Overhaul, and where necessary, establish scalable processes, SLAs, and operating rhythms to ensure consistent, high-quality execution across client engagements. 

Revenue Growth & Opportunity Identification 

• Identify and size growth opportunities within the Bain book by office, practice area, and individual stakeholder. 
• Translate opportunities into targeted outreach and account plans, aligning team focus to maximize revenue and profitability. 
• Define the outcomes required for growth and the behaviors necessary within Bain to drive those outcomes; formulate hypotheses and strategies to influence and reinforce those behaviors. 
• Demonstrate ownership of this book of business, including both revenue growth targets and gross profitability metrics, such that the Director will be the personified driver of this account in the organization. 

Leadership & Team Development 

• Provide leadership and mentorship to senior team members; strengthen IC excellence while building a culture of accountability and growth. 
• Coach Project Managers on execution quality, stakeholder management, issue framing, and crisp communication. 

Client Engagement & Communication 

• Represent the team and company with professionalism and confidence; cultivate deep relationships across Bain at all levels of seniority. 
• Leverage consulting toolkits (hypothesis driven problem solving, MECE structuring, synthesis) to guide conversations and unlock opportunities. 

Travel 

• Willingness to travel at least 8 nights per month to strengthen client relationships and pursue growth opportunities. 

What We’re Looking For:

• Top-tier consulting background: Former Bain, BCG, or McKinsey strongly preferred. 
• Postgraduate experience: 4+ years postgraduate (e.g., post-MBA or advanced degree) with demonstrated progression. 
• Client-facing credibility: At least 1 year embedded with or leading a client-facing team; private equity diligence experience strongly preferred. 
• Insights & analytics: At least 1 year embedded with or partnering closely with a centralized insights/analytics team. 
• Answer first problem solving: Outstanding analytical, synthesis, and problem solving skills; demonstrates the ability to use data and visualization to support a clear narrative that directly answers client questions (data/viz as means to the answer, not the end itself). 
• Collaborative leadership: Proven ability to work within and lead cross-functional teams, drawing on the talents of multiple contributors and stakeholders to deliver client outcomes. 
• Working style: Seeks a smaller, more nimble, less hierarchical environment to apply skills, solve problems, build client relationships, and develop entrepreneurial talents. 

Qualifications / Skillset:

• Bachelor’s degree in Business, Marketing, or related field; Master’s degree or MBA preferred.
• 8–12 years of experience in account management, consulting, or client services within professional services. 
• Demonstrated success overseeing large, complex client books and driving strategic growth initiatives. 
• Exceptional strategic thinking and structured problem solving; strength in hypothesis development, testing, and synthesis. 
• Outstanding communication and relationship building skills; able to engage and influence senior client stakeholders. 
• Strong analytical orientation with experience shaping stakeholder behaviors and outcomes through targeted strategies. 
• Ability to travel at least 8 nights per month. 

What We Offer:

• Competitive base salary: $180,000-$220,000, plus variable compensation
• Flexible vacation policy – take the time you need to recharge
• Comprehensive health, vision & dental insurance
• 401k with company contribution
• Commuter benefits
• Opportunity for career progression with plenty of room for personal growth

What to Expect:

• 1st Round: 30-45 minute interview with the Recruiter
• 2nd Round: Assessment(s)
• 3rd Round: 45-minute interview with the Hiring Manager
• 4th Round: 2 hours of onsite interviews with the Hiring Team

Please note that we are fully onsite work environment, and require daily presence at our Back Bay (Boston) or LoDo/Union Station (Denver) office.

MarketOnce will accept applications for this role on an ongoing basis

MarketOnce is an Equal Opportunity Employer. We believe in creating a diverse and inclusive workplace where everyone has the opportunity to thrive. We are committed to hiring individuals based on their skills and qualifications, regardless of race, gender, age, sexual orientation, disability, or any other characteristic. We welcome and encourage applications from all backgrounds.