Manager Nurse - Crisis Care Center bei None

JOB SUMMARY:

The Nurse Manager is responsible for overseeing the clinical operations and nursing staff at a 24-hour Behavioral Health Crisis Center operating under the CCBHC model. This role ensures the delivery of high-quality, trauma-informed, and person-centered care to individuals experiencing mental health or substance use crises.

POSITION SPECIFIC DUTIES & RESPONSIBILITIES:    

• Create and maintain a safe environment for staff, consumers, and visitors.
• Develop recruitment and retention plans for nursing and nursing support staff in collaboration with Human Resources.
• Recruit, hire, oversight of training, and retain quality employees.
• Assess and improve staff performance; conduct competency reviews and annual evaluations.
• Provide regular supervision and ensure compliance with protocols and policies.
• Scheduling and efficient utilization of nursing staff. Tracking of all staff attendance and addressing any patterns/issues that are identified as non-compliant with policy.
• Oversight of all agency staff for coverage of the unit(s) with approval of the Program Administrator and Nursing Director. Evaluate each staffing request based on occupancy and acuity.
• Continually evaluate acuity and census to ensure staffing is adequate to control capacity to maximize coverage and provide rapid response in high volume times.
• Monitor quality of care and address identified issues.
• Collaborate with Medical Director and Director of Nursing on medical processes and protocols.
• Resolve ethical dilemmas and oversee staff discipline as needed.
• Utilize data (e.g., PowerBI) to identify and implement unit improvements.
• Serve as Administrator on Call for nursing staff as scheduled.
• Develop and maintain nursing policies and procedures.
• Ensure compliance with federal, state, and Oklahoma Board of Nursing regulations.
• Recommend and oversee staff in-service educational programs.
• Monitor staff development and training, including CPR and restraint/seclusion techniques.
• Oversee infection control and ensure universal precautions.
• Implement pharmaceutical and restraint policies and procedures.
• Function as nurse on unit as needed.

EDUCATION:

• Associate of Science in Nursing (ASN) Required
• Bachelor's Degree in Nursing (BSN) Preferred

EXPERIENCE:

• 5+ years of active licensure as a Registered Nurse with active working experience.
• 2+ years of supervisory experience required.
• Experience working with clients with mental illness and co-occurring disorders and/or substance abuse preferred.

KNOWLEDGE/SKILLS/ABILITIES:

• Deep understanding of psychiatric and behavioral health nursing, including mental health and substance use disorders.
• Knowledge of clinical protocols, federal/state regulations, and Oklahoma Board of Nursing requirements.
• Familiarity with HIPAA, infection control, and safety-sensitive job standards.
• Expertise in medication management and pharmaceutical policies.
• Understanding of quality improvement and data-driven approaches (e.g., PowerBI).
• Knowledge of staff development, adult learning principles, and competency assessment.
• Leadership and supervision skills for recruiting, training, mentoring, and evaluating nursing and nursing support staff.
• Crisis management and de-escalation skills for high-stress situations.
• Excellent verbal and written communication skills.
• Proficiency in clinical documentation and electronic health records.
• Strong critical thinking, problem-solving, and analytical abilities for issue resolution and process improvement.
• Ability to oversee, and/or deliver, staff training.
• Flexibility to adapt procedures to evolving guidelines and requirements.
• Capability to work independently and collaboratively within interdisciplinary teams.
• Ability to handle confidential and sensitive information appropriately.

CERTIFICATIONS/LICENSES:

• Must be a licensed Registered Nurse in the State of Oklahoma