Workers’ Compensation Specialist bei Woodloch Resort

Nestled in the scenic Pocono Mountains of Pennsylvania, Woodloch Resort encompasses an award-winning family resort (Woodloch Pines), championship golf course (Woodloch Springs) and a luxury destination spa (The Lodge at Woodloch).

Owned and operated with pride by the Kiesendahl family since 1958, the concept of family is truly at the core of Woodloch and is key to its longtime success. Woodloch Pines was voted by TripAdvisor as the number one family resort in the United States and remains committed to its original mission to “treat all guests as if they were company in their own homes.” Staff members are no exception to this rule.

Employees work hard and are passionate about what they do and why they do it. Staff can attest to feeling as though they are as much a part of the fun of being on vacation as the guests. With our unique activity program, abundant amenities, and outstanding nightly entertainment, your family, friends, and co-workers are guaranteed to be engaged, energized, and enthusiastic! 

Position Summary:

The Workers’ Compensation & Risk Management Specialist is responsible for overseeing all aspects of the organization’s workers’ compensation program and related safety compliance efforts. This includes managing claims from incident through resolution, conducting thorough investigations, coordinating return-to-work processes, supporting regulatory reporting, and collaborating with internal and external stakeholders to maintain a safe and compliant workplace. Additionally, this role supports key risk management and administrative functions including insurance documentation, licensing, safety training, and vendor compliance.

Key Responsibilities:

Workers’ Compensation & Injury Management

• Claim Reporting & Coordination
• • Submit and manage workers’ compensation claims via the Encova system with attention to accuracy and timeliness.
  • Follow up with department managers and claims representatives to gather missing information or clarify claim details.
• Incident Investigation & RCA
• • Conduct on-site or remote investigations to determine the root cause of workplace injuries and incidents.
  • Perform wellness checks and support employees on light duty, restricted duty, or transitional assignments.
• Return-to-Work Program
• • Coordinate accommodations and transitional work plans in collaboration with employees, managers, healthcare providers, and insurance representatives.
• Regulatory & Internal Reporting
• • Track and report on workplace injuries and trends at the departmental and organizational level.
  • Prepare and submit compliance reports, including:
  • • OSHA logs (300, 300A, 301)
    • OSHA, DOL and BLS reporting
    • Department of Agriculture (Rides & Measures)
    • HandS & WC Audit data
• Safety Committees & Audits
• • Participate in monthly safety committee meetings.
  • Present injury data and RCA findings, and contribute to annual site safety audits.
  • Collect and submit data for WC audits.

Safety Communication & Training

• Maintain safety communication boards and update them monthly with relevant information and statistics.
• Create and distribute Safety Alerts following incidents.
• Lead and support management with post-incident reviews and training focused on injury prevention and safety awareness.

Insurance, Licensing & Administrative Compliance

• Vendor & Insurance Documentation
• • Collect, manage, and track Certificates of Insurance (COI) and Hold Harmless (HH) agreements.
  • Maintain current vendor lists across all properties and ensure documentation is up to date for audits.
• Facility Licensing
• • Maintain compliance with required local, state, and federal licenses (e.g., FDA, food service, warehouse).
  • Monitor regulatory changes and inform department heads of necessary actions.
• Fleet & Driver Compliance
• • Manage PA DOT Motor Vehicle Records (MVRs) and ensure driver documentation is current.
  • Educate department leaders on fleet safety policies and compliance requirements.
• Data Entry & Recordkeeping
• • Maintain organized records, databases, and tracking spreadsheets for audits, reports, and ongoing compliance.

Preferred Skills & Qualifications:

• Strong knowledge of workers’ compensation regulations, claims processes, and best practices.
• Excellent organizational skills and attention to detail.
• Strong written and verbal communication abilities.
• Ability to handle sensitive and confidential information with professionalism.
• Understanding of OSHA, DOL, FMLA, and relevant state/federal compliance requirements.

Work Environment:

• Office-based with regular interaction with on-site personnel.
• May involve minor travel between properties or job sites.
• May involve occasional lifting of files or safety materials.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.