Financial Software Analyst bei i3Verticals

JOB TITLE: Financial Software Analyst

FLSA STATUS: Exempt

DEPARTMENT:  Public Sector Operations

REPORTS TO:  Director of Support

SUPERVISORY RESPONSIBILITIES: Yes

JOB LOCATION:  Nashville, TN

TRAVEL:  25%

ESSENTIAL DUTIES & RESPONSIBILITIES:

Responsibilities (Financial Analysis)

• Analyze transactional and financial data from various sources.
• Collaborate with state department to understand their data needs and provide analytical support
• Perform ad-hoc analysis to answer specific business questions.
• Assist in the preparation of financial billing statements.
• Contribute to the development of data-driven solutions and products

Responsibilities (Customer Support)

• Respond to customer inquiries via phone and email.
• Provide technical support and troubleshooting assistance for our software products, especially those related to financial data and reporting.
• Resolve customer issues efficiently and professionally.
• Escalate complex issues to the appropriate team members.
• Maintain accurate records of customer interactions.
• Gather customer feedback and identify areas for improvement in our products and services, particularly regarding, reports, data accessibility and usability.

Minimum Qualifications:

• Experience with financial data analysis is highly desirable.
• Experience in customer support is a plus.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Experience in SQL, SSRS and Excel is a plus.
• Ability to work independently and as part of a team.
• Strong attention to detail and accuracy.
• Passion for providing excellent customer service.
• Preferred degree in Finance or a related field