IT Technician II bei Da Vinci Schools

IT Technician II Job Description

Under the direction of the Director of Technology, the IT Technician II performs a variety of duties related to organization-wide operation of computer systems; installs and maintains computer applications, and provides computer hardware support; assists as needed in daily operations of the Technology Department; and performs related work as required; keeps organization staff informed and up-to-date on software and hardware changes, developments, etc.; assists the Director of Technology and the Technology department in the management of information systems security; and orients users to new systems and procedures.

Examples of Duties

• Provides technical support for desktop and mobile platforms, including Windows, macOS, iOS, and Chrome OS.
• Configures workstations and devices for basic network connectivity.
• Troubleshoots and resolves issues related to hardware, software, network, mobile devices, audiovisual equipment, and peripherals.
• Repairs and replaces computer hardware components across various systems.
• Performs routine preventative maintenance to ensure optimal system performance and reliability.
• Serves as a technical resource to administrators, teachers, and staff, offering guidance and recommendations as needed.
• Performs imaging, setup, and deployment of computer systems.
• Conducts advanced troubleshooting of network connectivity and configuration issues.
• Maintains an accurate inventory of all IT equipment and peripherals.
• Assists with user account administration within enterprise-wide information systems.
• Provides general maintenance, support, and configuration for VoIP systems.
• Supports the maintenance and security of databases containing sensitive and confidential information.
• Coordinates with vendors for software/hardware installation, maintenance, and troubleshooting.
• Maintains detailed records of support requests and resolutions using the organization's ticketing system.
• Transports and deploys IT equipment between organization facilities as required.
• Evaluates, tests, and deploys software and hardware upgrades to end-user devices.
• Assists in the monitoring of servers, storage systems, applications, and network services using appropriate tools.
• Configures and maintains Active Directory, including Group Policy Objects, print services, account and group management, and access control.
• Applies updates and security patches for operating systems, applications, and security software.
• Assists in the creation and testing of system images for both server and desktop environments.
• Stays current with industry trends, emerging technologies, and best practices in IT support.
• Performs other related duties as assigned by the Director of Technology in support of both current and future technology initiatives.

Knowledge of:

• Computer operating systems (Windows, macOS, Chrome OS) 
• Modern practices, terminology, and core principles in information technology.
• Local Area Network (LAN) and Wide Area Network (WAN) principles, operations, and continuity planning.
• Inventory and documentation practices
• Significant experience with Windows Server, Active Directory, Office 365, Google Workspace, and Okta SSO
• Cisco Webex Control Hub, Cisco Umbrella, and Cisco IOS CLI
• Strong understanding of Nutanix Prism and Microsoft Hyper-V
• Lightspeed Systems Filtering
• Jamf MDM
• SchoolMessenger, Landing Zone implementation, Naviance, and PowerSchool/CALPADS knowledge desirable, or ability to learn

Demonstrated Ability To:

• Perform advanced installation, configuration, and maintenance of computer hardware, software, mobile devices, and peripheral equipment.
• Troubleshoot, diagnose, and resolve hardware, software, and peripheral-related issues efficiently.
• Effectively manage time to meet established schedules and deadlines.
• Prioritize tasks and coordinate workload in a structured and efficient manner.
• Organize and deliver training sessions to support users and enhance technical understanding.
• Maintain accurate inventories of computers, networking equipment, and technology assets.
• Work independently with minimal supervision, demonstrating initiative and reliability.
• Communicate clearly and professionally in both verbal and written forms.
• Build and maintain cooperative, productive working relationships with colleagues and stakeholders.
• Maintain regular and reliable attendance, including availability for nights, weekends, and on-call emergency support as needed.
• Plan, organize, and execute tasks effectively to support operational and project goals.

Education and Experience

• Bachelor's degree in Information Technology, Computer Science, or a related field is preferred; an equivalent combination of education and professional experience will also be considered
• Minimum of 5 years of progressive experience in enterprise-level hardware and software support, systems administration, or network infrastructure within a complex corporate environment

Licenses & Certifications

• Must possess a valid California Driver’s License and maintain proof of current insurance
• Professional certifications strongly preferred, such as:

- CompTIA A+, Network+, or Security+
- Apple Certified Support Professional (ACSP)
- Microsoft Certified Solutions Associate (MCSA) or Microsoft 365 Certified
- Cisco Certified Network Associate (CCNA) or higher
-
ITIL Foundation or similar IT service management certification