- Professional
- Optionales Büro in Brooklyn
Upway is hiring a Central Operations Manager for its US business.
This is a critical role for Upway’s next phase of growth in Europe: from 50k to 1M E-Bikes refurbished per year, from 2 to 3 UpCenters in the US only.
The Central Operations Team’s will own and continuously improve key processes at the core of Upway’s business. Our mission is to help Local Teams scale operations at lightning speed to fuel our growth, while improving cost efficiency and meeting our very high quality standards.
You will oversee a wide range of customer-facing operations - from Logistics, Customer Support, Sales Operations, New Demand Models, Quality improvement as well as sourcing ebikes at scale.
You will work closely with Local Operations Teams and our Tech & Product Team.
The role is based in New York or Los Angeles, and you will travel frequently between these 2 locations at first.
What you will do
- Own key parts of Upway Operations value chain, including Logistics, Customer Support, Demand generation, Sourcing, Shop Floor Operations, and E-Bike Refurbishment.
- Unlock growth by making our processes future-proof thanks to a culture of continuous learning and innovation.
- Ensure we deliver on our very high Quality standards, and analyze customer feedback to keep raising the bar.
- Make our Operations more and more cost efficient.
- Build tools that allow our Local Operations teams to operate efficiently thanks to automation and data-driven decision-making.
- Build dashboards to get an accurate view of our Operations across Europe in real time.
- Collaborate with our Local Operations and Tech & Product Teams to identify opportunities to improve our Operations.
What you will need
- Strong academic background in engineering, finance, business or similar
- 3-7 years of experience in Operations, Finance, Strategy Consulting or equivalent
- Fluency in English
- Stellar problem-solving skills
- Strong communication and leadership skills
- Deeply customer-centric, always striving to enhance the Upway experience
- Comfort with working in a fast-paced and changing environment
- Proficiency in SQL
- Ability to build simple automation tools
- Readiness to work on-site, no remote policy except for exceptional cases
Benefits
Upway operates in Western Europe and the US, with the support of prestigious investors including Sequoia Capital, Global Founders Capital, Galvanize, AP Moller and Exor. It holds an exceptional team of talented people who thrive in fast paced environments and who are dedicated to the mission: Making electric mobility accessible to everyone.
- You will receive a competitive cash compensation, equity shares in the form of stock options and an annual bonus based on the performance of the company.
- You will operate in an environment, where you can take as much responsibility as you are able to handle. This will present great learning and growth opportunities.
- You’ll work in a fast paced environment, where we favour quick decision making and getting things done
- You’ll work on a great product. Electric and sustainable mobility will be ever present in your day-to-day, and you’ll become an expert in these topics.
