ADMIN SUPV 1 bei University of California, San Francisco (UCSF)
University of California, San Francisco (UCSF) · San Francisco, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in San Francisco
Job Summary
This opportunity will be approximately 6 months in duration
The PBX Supervisor oversees the hospital telephone switchboard operations, ensuring efficient and effective service delivery for internal and external stakeholders. This role includes supervising and training PBX operators, scheduling staff, and maintaining operational continuity during emergencies or outages. Additionally, the PBX Supervisor contributes to department administration and upholds UCSF’s standards of safety and service excellence.
Key Responsibilities:
To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)
The PBX Supervisor oversees the hospital telephone switchboard operations, ensuring efficient and effective service delivery for internal and external stakeholders. This role includes supervising and training PBX operators, scheduling staff, and maintaining operational continuity during emergencies or outages. Additionally, the PBX Supervisor contributes to department administration and upholds UCSF’s standards of safety and service excellence.
Key Responsibilities:
- Supervise PBX operations, ensuring quality and quantity of work.
- Train staff on PBX equipment and operational procedures.
- Create and manage employee schedules to ensure coverage, including on-call support.
- Oversee adherence to hospital policies and emergency protocols.
- Provide customer service and address complaints or service recovery needs.
- Assist with department administrative functions as necessary.
- Monitor and improve operational efficiency through strategic planning.
To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)
Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role
For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
Job Title
PBX/Administrative Supervisor
Employee Class
Temporary Employment
Percentage
100%
Shift Length
8 Hours
Shift
Days
Bargaining Unit
99 - Policy-Covered (No Bargaining Unit)
Job Category
Administrative Support, Professional (Non-Clinical), Supervisory / Management, Support Services, Temporary Employment
Required Qualifications
- High school diploma or equivalent.
- Basic computer literacy and typing skills.
- Strong interpersonal and communication skills (verbal and written).
- Ability to handle multiple priorities and work under pressure.
- Knowledge of confidentiality and hospital operations.
Preferred Qualifications
- Bachelor's degree in a related field or equivalent experience.
- Experience with hospital PBX operations and training staff.
- Familiarity with regulatory standards, collective bargaining agreements, and medical terminology.
- Prior experience in a union environment.
Position Type
Temporary Employment
Department Name
TEP-Health Employees
Equal Employment Opportunity
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.
Department Description
UCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for immediate clerical and technical support services to UCSF Departments and various off-campus locations. UCSF departments deploy temporary employees to work on special projects, fill in for regular employees who are on vacation or leave, or to temporarily fill a vacant position during recruitment. Frequently temporary employees become successful candidates for career and limited appointment positions.
About UCSF
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide.
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide.
Location
San Francisco, CA
Campus
St. Francis, St. Mary’s
Work Style
Fully On-Site
