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Call Center Customer Service Rep bei None

None · New Haven, Vereinigte Staaten Von Amerika · Onsite

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The Call Center Customer Service Representative will take incoming telephone calls in a timely manner and respond to caller inquiries in a friendly, helpful and comprehensive manner. The Call Center Customer Service Representative will remain knowledgeable about and proficient at using the scheduling module of CS-HHC’s practice management system so that he/she can schedule patient appointments efficiently, and will also remain familiar with the requirements of CS-HHC’s Sliding Fee Program and the various health plans accepted by CS-HHC. 

Responsibilities include but are not limited to: 

  • Greets patients and updates demographic information into the computer system. Ensures to treat patients and staff respectfully, courteously and appropriately. 
  • Schedules patients into available Provider/Clinician appointment openings. Ensures to schedule appointments according to established procedures and guidelines of the department. 
  • Verifies various types of insurance coverage as indicated by CS-HHC billing procedure customers with product and service information. 
  • Answers phones and responds to customer requests. 
  • Identifies, researches, and resolves customer issues using the computer system. 
  • Follows-up on customer inquiries that are not immediately resolved. 
  • Completes call logs and reports. 
  • Performs other duties as assigned. 

Requirements 

  • High School Diploma/GED required. 
  • At least one (1) year of office or medical experience is preferred.
  • Bi-lingual English/Spanish highly preferred.
  • Excellent customer service skills with the ability to communicate effectively and in a confidential manner. 
  • Excellent interpersonal skills, organizational skills, and written and verbal communications skills are essential. 
  • Computer skills and data entry skills are required. 
  • Familiarity with Microsoft, Internet and E-mail is necessary. 
  • Ability to multitask while maintaining a calm, organized demeanor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

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