Client Partner bei La Fosse Academy

About Academy

At La Fosse Academy, we are more than just a recruitment business. We are a trusted partner helping organisations navigate the ever-changing world of technology and digital transformation. From start-ups to global brands, we work with clients across every sector, building bespoke talent solutions that help them grow, adapt, and thrive.

Role Summary
We are seeking a dynamic and results-oriented Client Partner to join our growing team. In this pivotal role, you will be responsible for managing and developing strong relationships with our key clients while driving business development initiatives to expand our footprint in the market.

Your primary focus will be on understanding client needs, identifying opportunities for growth, and delivering exceptional service to ensure long-term partnerships. You will work closely with recruitment consultants to ensure we deliver on our promises and achieve client satisfaction.

Key Responsibilities

• Build and nurture relationships with key clients, ensuring a deep understanding of their business and recruitment needs.
• Develop and implement strategic account plans to drive growth and exceed client expectations.
• Collaborate with recruitment teams to ensure the successful delivery of candidates to clients.
• Conduct regular reviews and check-ins with clients to assess satisfaction and identify areas for improvement.
• Act as the main point of contact for key client escalations and manage resolution processes effectively.
• Identify and pursue new business opportunities within existing accounts and through market networking.
• Stay updated on industry trends and market developments to provide clients with valuable insights.

Requirements

Ideal Candidate Profile

• A proven track record in client relationship management, with 5+ years of experience in a similar role, preferably in a recruitment or consulting environment.
• Strong understanding of the recruitment life cycle and the challenges faced by businesses in talent acquisition.
• Exceptional communication and interpersonal skills with the ability to influence and build rapport at all levels.
• High level of commercial acumen and a strategic mindset.
• A proactive approach to problem-solving and a commitment to client satisfaction.
• A team player who can work collaboratively across departments to achieve shared goals.

Performance Measures

• Client retention and satisfaction levels.
• Growth in existing accounts and new business secured.
• Feedback from clients and recruitment teams on service delivery.

Benefits

• Package: OTE of 150-200k

• Annual Leave: Enjoy up to 30 days of annual leave, plus bank holidays, your birthday off, and a Christmas closure period.
• Hybrid Working Model: We work 4 days a week from our London office, with 2 weeks per year to work from anywhere, whether that’s by the beach, in the countryside, or closer to family.
• Annual Company Ski Trip: Hit the slopes with the team. Our all-company ski trip is open to everyone.
• Wellness Perks: We provide gym membership to help you stay active and energised, and offer weekly in-office massages for a midweek recharge.
• Mental Health Support: Access to professional support and resources to help you prioritise your wellbeing.
• Enhanced Maternity Pay: We provide enhanced maternity packages to support you through life’s important milestones.
• Incentives & Socials: Regular team socials, performance incentives, and rewards to celebrate your success.
• Private Health & Dental Discounts: Take advantage of discounted private healthcare and dental plans, because your health matters.