Customer Support Project Manager bei None

  Summary: 

Manage selected AgustaWestland Customer fleets in the American market, particularly domestic (USA).  

Essential Duties and Responsibilities:  

Coordinate interdepartmental activities across the following disciplines:  

· Service Engineering, Materials, Training, “on site” Maintenance Service, Program Management, Contract Management, in support of customer requirements.  

· The objective is to develop, achieve and guarantee an efficient and effective after sale support capable to sustain Customer operations.  

· Manage the Entry-Into-Service phase of new delivered fleets, coordinating with the Customer the preparation of all the logistic support activities.   

· Manage the In Service activities of each assigned Customer fleet, ensuring that all objectives are achieved effectively in accordance with contractual commitments and Customer operational requirements.   

· Communication with the Customer, on a routine base, on the main Customer Support issues, working together with all the Customer Support departments  

· Coordinate regular program review meetings/operators conference with Customers 

· Develop and manage Continuous Satisfaction/Improvements plans to ensure customer satisfaction   

· Establish and monitor Customer Support performance matrix for each assigned Customer 

· Develop with AW Customer Support in Italy an effective and Integrated Customer Service network 

Qualifications for Position:  

Education 

· BS in Aerospace Engineering or Logistic Engineering 

Experience 

· Three years in a similar role in the aviation sector and preferably in the helicopter industry.  

Competencies & Attributes 

· Strong understanding of aviation technology 

· Strong written and oral communication skills.  

· Strong pc skills. 

· Intercultural awareness, ability to create and maintain relations 

· Able to work under pressure and meet customer deadlines 

· Well-organized and adaptable with a flexible approach.  

· Able to handle critical and emergency situation involving customers 

· A knowledge of Italian is a strong plus 

· A knowledge of logistic process and SAP functions in a plus