Commercial Manager- Cashback Card bei Utility Warehouse

Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!

We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you. 

Got your attention? Read on…

We put people first. It’s all about you..

The UW Cashback card is the jewel in our multi-service proposition. Each year, our customers earn over £12million in cashback through a network of partners and retailers. Find out more about tee Cashback card and our multi-service bundle here. We know the Cashback card product has even more potential to unlock and we're looking for a entrepreneurial Commercial Manager to dive the proposition forwards.

Here's the key skills, experience and competencies we're looking for you to bring:

• A strong background in payments, prepaid cards, or cashback/rewards programs with an understanding of the economics and profitability of a card product, including costs, revenue streams, and managing trade-offs between customer value and business results.
• Experience in product management, commercial negotiations, and/ or partnership management.
• Knowledge of card issuing, processing, and payment networks from both a technical and commercial perspective.
• Regulatory & Compliance Knowledge: You'll need to bring a deep knowledge of the financial services regulatory environment and familiarity with applicable regulations (e.g., FCA regulations including Consumer Duty, financial promotions, AML/CTF).
• Demonstrable experience of developing a compelling, long-term product direction, understanding market trends (especially in cards/rewards/payments), and identifying growth opportunities.
• Significant experience in vendor management, particularly with external suppliers or partners relevant to a cashback or card program (e.g., card networks, processors, rewards providers).
• Essential experience working closely with Compliance and Legal teams within a regulated financial environment. 
• Risk Management: You'll be able to identify and mitigate operational, financial, and reputational risks associated with the card product.
• Commercial mindset: You can balance customer value with commercial sustainability,  bringing an entrepreneurial approach to growing the CBC business
• Attention to Detail: Meticulous approach to reviewing complex legal and marketing documentation for accuracy and compliance.
• Strong data-driven mindset with ability to analyse performance and make evidence-based decisions. Proficiency in data manipulation and analysis to generate performance reports.
• Excellent stakeholder management and communication skills.

We work together. Your team and the people you will work with…

This role reports to the Executive Director, Financial Services and will closely with a range or stakeholders across Product, Technology, Marketing, Legal & Compliance to drive the CBC business forwards.

We deliver progress. What you’ll do and how you will make an impact.

As Cashback Card Manager at UW, you will be responsible for:

• Commercial Management of the Cashback Card proposition:
  • Managing, optimising, and growing our pre-paid Cashback Card (CBC) program.
  • Defining the product vision, strategy, and roadmap for our CBC.
  • Working with our CBC Product Manager and Engineering Squad to deliver the CBC roadmap.
  • Working with marketing and customer service teams to communicate benefits, run campaigns, and support customer education.
• Supplier Management:
  • Managing relationships with key ecosystem partners, including card issuer, processor, Mastercard payment network, ID check provider, sanctions check provider, 3DS provider, and card manufacturer.  This will include contract negotiations, account management and reporting.
  • Negotiating commercial terms with retailers/partners to secure attractive cashback offers.
  • Account management of retailers/partners including reporting.
  • Monitoring and optimising partner performance and resolving operational/commercial issues.
• Compliance Management:
  • Ensuring the CBC product is compliant with FCA Consumer Duty, PSD2, and all relevant financial services regulations.
  • Managing fraud and financial crime risks in collaboration with compliance and risk teams.
• Reporting & Analytics:
  • Collecting and analysing customer feedback (e.g. complaints data, customer panel data) as an input to developing and executing strategies to drive customer acquisition, engagement, usage, and retention.
  • Monitoring and reporting on performance metrics (activation rate, spend per card, load activity, cashback earned, fraud, and promotions etc.).

So why pick UW?

We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits: 

• An industry benchmarked salary. We’ll share it during your first conversation.
• Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
• Electric Car salary sacrifice scheme through Tusker
• Discount on our services and you get our coveted Cashback Card for free. You’ll also get access to 100s of rewards and discounts through Perkbox
• A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool.
• Family-friendly policies, designed to help you and your family thrive.
• Discounted private health insurance, access to an Employee Assistance line and a free Virtual GP. Our wellbeing app Unmind supports your mental health.
• Belonging groups that help UW shape an even more inclusive future.
• A commitment to helping you develop your career journey through learning, coaching and new experiences

Apply here!  

You’ve got this far… Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!

Claire Fennell will be your point of contact throughout the recruitment process.  

Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.

We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.

Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.