Employee Relations Manager bei CAPITAL Services

At CAPITAL Services, we believe that strong relationships are the foundation of a great workplace. We’re looking for an Employee Relations Manager who’s passionate about people and ready to lead the way in delivering thoughtful, strategic HR support. This role is all about helping employees feel heard, supported, and connected—while ensuring our policies and processes are flowing effortlessly behind the scenes. Come join CAPITAL – a family-owned business located in Dawley Farms on the east side of Sioux Falls.

What you can expect: 

You’ll be the go-to person for employee relations across the company, especially within our call center teams. You’ll work closely with managers and employees to provide guidance, resolve issues, and ensure compliance with employment laws and company policies. While this role doesn’t include direct reports, it plays a key leadership role in shaping how we support our people.

Here’s what you’ll be doing:

• Lead the delivery of employee relations services with a strategic, people-first mindset.
• Provide HR guidance to managers and employees on policies, performance, and workplace concerns.
• Oversee leave programs (FMLA, ADA, Parental Leave, etc.) and ensure smooth coordination and communication.
• Administer benefit programs including health, dental, vision, disability, life insurance, and workers’ comp.
• Research employee relations trends and data to identify opportunities for improvement.
• Recommend enhancements to policies, processes, and programs based on insights and feedback.
• Ensure compliance with employment laws and internal policies.

What we expect from you: 

• You’re a natural relationship-builder who leads with empathy and professionalism.
• You communicate clearly and know how to explain policies in a way that makes sense to everyone.
• You’re detail-oriented and organized, especially when handling sensitive information.
• You’re comfortable working within established guidelines and know when to bring others into the conversation.
• You follow up with warmth and consistency to make sure things get done right.
• You’re ready to lead strategically—even without direct reports—by influencing and partnering across teams.

Qualifications:

• Bachelor’s degree in HR, Business, or a related field.
• 5+ years of HR experience, with a focus on employee relations and benefits.
• Solid understanding of employment law and compliance.
• Experience in a call center or customer service environment is a plus.
• HR certification (SHRM-SCP, SHRM-CP, SPHR, PHR) is a bonus.

What CAPITAL Services Offers: 

• Benefits that matter to you and your family! Health insurance, dental, vision, 401K + 6% employer match, tuition reimbursement, paid parental leave, and a generous vacation package.
• Competitive compensation package including performance incentive pay. Based on your unique qualifications we are willing to negotiate with you!
• A supportive, team-oriented culture where your ideas and leadership make a difference.
• Dependable environment where candidates can feel confident in the company’s long-term stability and support. 
• A chance to shape the employee experience in meaningful ways.

At CAPITAL, we are committed to connecting people with convenient purchasing power for life’s needs. Our employees are at the core of our business, bringing their unique skills, expertise, and passions to the table. We hold each other accountable to living a culture of inclusivity, defined by kindness, empathy, and genuine care towards one another. Are you looking for an employer who values you? We invite you to apply by clicking on the apply button above and using the navigational buttons to complete the application process.