Customer Service Representative bei None

Position Overview:

Customer Service Truck & Warehousing Operations

Communicate customer delivery needs and appointment dates/times and relate service requirements to dispatchers. Prepare customer reports and tracking/tracing as required such as divisional pool, MDR, CNI, Daily Activity, and Dispatch Status. Propose and implement procedures to improve overall customer service.

Essential Functions: 

• Receive and enter orders reviewing and noting rates and service requirements
• Track & trace Import containers and schedule according to available capacity and available free time
• Track In bound vessels and schedule exports ensuring cargo loading within the ERD & cut off
• Communicating with customers and operations regarding schedule changes and service issues
• Update orders in SWS with notes and adding accessorial services and charges
• Monitor and manage group and personal email accounts ensuring prompt response to customer requests
• Communicate with and prepare reports for Key accounts ie. Goodyear, Caterpillar and Continental Tire
• Assisting with dispatch operations and collections when time permits
• Gather and enter needed documents into SWS ensuring prompt invoicing and driver settlements
• Manage and update customer portals ie. BLUME and Supplier Connect
• Greet and assist drivers making cargo pickups or deliveries to our facility 
• Research warehouse cargo availability if cargo is released and available 
• Assign drivers doors for cargo loading as required
• Alert and direct warehouse staff as to loading and unloading of cargo
• Review Bills of Lading with drivers and acquire signatures
• Send documents (loading / unloading tally’s & BOL’s) to imaging
• Send documents to customer and request authorization for final charges
• File hard copies of documents in filing cabinets
• Assist truck dispatch as needed

Overall Skills Required

• Computer literate with data entry skills
• Excellent communication and organizational skills
• Ability to multi-task
• Must be forward thinking 
• Must be able to work independently