IT - Business Central Analyst bei Hillandale Farms

Position Summary 

Strong focus on Dynamics 365 Business Central. The candidate will play a critical role in supporting, configuring, customizing, and providing user assistance for our Dynamics 365 Business Central ERP system. This position requires a solid understanding of ERP systems and their integration with core business processes, as well as a proactive problem-solving mindset.

Essential Job Functions

• Support the implementation and ongoing maintenance of the Dynamics 365 Business Central ERP.
• Work closely with users to provide comprehensive training and technical assistance.
• Collaborate with the IT team to identify, develop, and implement new solutions to improve business processes and operational efficiency.
• Drive operational efficiency across the organization through effective use of Business Central.
• Foster collaboration to create and deliver effective technological solutions.
• Answering and documenting Tier 1 service desk calls and issues.
• Assisting in researching and implementing a Service Desk/ITSM product.
• Working with IT staff to develop Service Level Agreements (SLAs) for incidents and requests.
• Acting as a point of contact for users reporting issues, requesting information, access, or other services.
• Providing support for Windows clients regarding VPN, network connectivity, hardware/software issues.
• Assisting with maintaining and improving company standards for workstations and peripherals.
• Creating Knowledgebase articles and utilizing resources to find solutions.
• Working with IT vendors to support organizational needs.

Qualifications

• Associate degree and/or CompTIA Certification.
• 2 years of experience working in the Information Technology field.
• Minimum of 2 years of hands-on experience working directly with Dynamics 365 Business Central, including system configuration, customization, and user support.
• Solid understanding of ERP systems and their integration with core business processes.
• Knowledge of SQL databases and the ability to perform queries and data analysis.
• Experience with database management and basic troubleshooting.
• Strong communication skills and the ability to collaborate effectively with cross-functional teams, as well as provide user support.
• Problem-solving mindset and willingness to learn new technologies.
• Understanding back-office administrative routines such as Finance, Accounting, Procurement, Production, Inventory Management, and other modules within Business Central.

Skills

• Strong interpersonal and communication skills (oral and written).
• Exceptional technical acuity and problem-solving skills.
• Strong individual initiative, resourcefulness, and creative thinking.
• Ability to multi-task effectively.
• 2 years of experience with Microsoft Active Directory.
• TCP/IP troubleshooting skills.
• Strong understanding of Microsoft operating systems, including Windows 10/11 and Office 365.
• Ability to communicate solutions to both technical and non-technical audiences.
• Understanding of the importance of documentation, process, and service to end-users.

Physical Effort/ Work Environment

• Ability to lift 40 pounds.
• It requires walking, bending, lifting, climbing, and repetitive motion.
• Ability to travel frequently (30% to 40% a month) to other Hillandale Farms units.
• Main office located in Gettysburg.

The above statements are intended to describe the general nature and level of work. It is not intended to be an exhaustive list of responsibilities and may be revised at any time.