Housekeeping Manager - Bilingual bei Quail Run

Summary of Position

Manage and supervise all housekeeping services and staff, ensuring the highest standards are met or exceeded with Association guidelines.

Requirements

• High school diploma or equivalent
• 5-7 years of experience in supervision in residential or hospitality housekeeping
• Bilingual in English and Spanish
• Knowledge of general office procedures and computer literate in Window environment and computer scheduling programs

Essential Job Functions & Responsibilities

Staff Supervision: Selecting, Directing, Training, etc.:

• Overall supervision of housekeeping staff
• Accountable for departmental staffing, hiring, and releasing employees as required using established procedures
• Conduct timely staff performance appraisals and assist employees in development of departmental goals, recommends salary/ position changes
• Responsible for training of new employees and concurrent training of existing staff to improve skill levels
• Performs housekeeping services as required

Scheduling and Billing:

• Develop, review, and assign daily work schedules for staff
• Formulate and designate cleaning assignments, regular and special, with detailed checklist for employees to follow

• Performs quality control checks of employee work assignments to ensure standards are being met within established time guidelines
• Conduct a walk-through consultation for new and returning customers to properly schedule services
• Review and establish accurate customer billing reports for housekeeping services 

Administration: Budgets, Inventory, Ordering:

• Directly responsible for annual budget preparation and profit/loss of approved budget
• Maintains inventory of products and equipment, prepares purchase order for supervisor approval, places order for items on a timely manner

Sales and Client Contact:

• Responsible for expanding client base by promoting housekeeping services to new homeowners and tenants
• Create and recommend new programs for promoting new accounts
• Develop and maintain client profile list for each property and determine appropriate rate for services
• Monitor customer satisfaction through on-going and frequent visits/ client contact

Communication:

• Keeps the Facilities Director abreast of all pertinent client, departmental, and personal issues.  Notifies the Facilities Director of any potential problem areas and recommends course of action
• Support all Quail Run Company Policies and Procedures. Ensure that all legal requirements are consistently adhered to

Knowledge, Skills, & Abilities

• Excels in superior customer relations and communication ability
• Keen cognitive ability
• Comprehends and exhibits a sense of urgency and attention to detail
• Proactive approach to identifying solutions
• Knowledge in areas of cleaning (residential and commercial), hospitality, laundry, custodial, and housekeeping management
• Ability to communicate in a bilingual (English and Spanish) work environment, both verbal and written

Other duties

This list may not be all inclusive, and it is inevitable that other duties will arise from time to time.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that different tasks be performed when business needs warrant change.  This job description is not intended to create a contract of employment.

Physical demands

Lifting  50   lbs. with frequent lifting and or carrying of objects weighing up to 20 lbs.  Requires waiting, walking, or standing to a significant degree.   Reaching. Handling. Talking. Listening. 

EEOC statement 

Quail Run is an equal-opportunity employer and values diversity. All employment decisions are based on business needs, job requirements, and individual qualifications.  We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.