Director of IT Services-Vann Data bei Lyra Technology Group

Director of IT Services, Lyra Technology Group

Lyra Technology Group is looking for a full-time Director of IT Services to join the team at one of our operating companies, Vann Data. The Director of IT Services will lead and manage Vann Data’s IT Services division, ensuring high-quality service delivery, operational efficiency, and continuous improvement. Reporting directly to the CEO, this role will align technology initiatives with business goals, support customer satisfaction, and maintain secure and reliable internal IT systems.

A bit about Vann Data …

Vann Data helps small and medium business implement just the right technology to add value to your business. Think of us as an extension of your existing team, providing integrated IT services and solutions to handle your daily requirements with ease and efficiency. Our primary function is providing Managed Services, which means we have the people, process and passion to take on the responsibility of an entire IT department for a small or medium size business that cannot sustain it themselves. Additionally, we can provide Tier 3 support and project implementations for businesses that need a higher level technical resource.

We do much more than provide remote and onsite technical support. What makes us unique from our competitors is our process to function as a strategic advisor to our clients. Combining deep dive network auditing with a thorough understanding of the clients’ business objectives, we provide technology strategic roadmaps for our clients. It’s a much deeper relationship focused on making an impact on the client’s business.

At Vann Data, we understand that creating a partnership with a trusted technology company is an important decision. That’s why we strive to build solid, collaborative relationships with our clients and are continually working to earn your business — and your trust.

Your work as the Director of IT Services includes several components:

•    Lead the IT Services team, providing direction across Professional Services, Service Delivery, Automation, Security, and Systems Architecture.
•    Develop and execute IT strategies that support business objectives, ensuring effective systems, processes, and reporting for performance visibility.
•    Manage internal IT infrastructure, ensuring security, compliance, availability, and documentation standards are met.
•    Collaborate with leadership to evaluate, recommend, and implement technology solutions that improve operations and enhance customer outcomes.
•    Build strong relationships with clients, ensuring their needs are understood, addressed, and met with exceptional service and professionalism.
•    Oversee service delivery processes and act as a key escalation point for complex customer issues, ensuring prompt resolution and high client satisfaction.
•    Support training and professional development initiatives within IT Services, building technical depth and career growth opportunities for team members.
•    Monitor IT operations and service delivery performance, identifying trends, challenges, and opportunities for improvement.
•    Contribute to companywide EOS (Entrepreneurial Operating System) initiatives, ensuring departmental accountability and alignment with organizational goals.
•    Build and maintain strong vendor relationships to optimize service value and efficiency.
•    Lead team development through mentorship, recruitment, evaluations, and succession planning.

Our ideal Director of IT Services has the following qualifications:

•    3+ years proven leadership experience at a Director or senior management level in IT Services or Managed Services.
•    Strong background in IT operations and infrastructure, including ticketing systems (e.g., ConnectWise).
•    Demonstrated ability to execute strategies, optimize performance, and improve service delivery.
•    Excellent collaboration and communication skills, with the ability to work effectively across leadership, clients, and technical teams.
•    Knowledge of current technology trends, security practices, and IT service management methodologies.
•    Commitment to employee development and fostering a culture of accountability and continuous improvement.
•    Strong client service orientation with a track record of building lasting relationships and delivering exceptional customer experiences.

The targeted base compensation for this role is $85,000-$90,000 per year and will operate out of the Daytona Beach, FL office. If you are looking for the next step in your career and match the credentials above, let’s have a conversation—we want to hear from you!